In November, 2010, I took a deer head to Jeff Stark to be mounted. It was certainly not record book, but was the best trophy I had ever taken. In November, 2012, I finally got my mount back and it was a complete disaster. The only resemblance to my deer was the rack. The cape he used to do the mount was not from my deer, but rather from one that appeared to be a much younger deer and had completely different facial features. In addition the shoulders were much too large, and the neck was so bloated as to make the mount look completely grotesque. I afterward learned that my deer's cape had been destroyed by a freezer malfunction. While I can't blame Mr. Stark for the freezer problem, I do take issue with his failure to tell me about it, and his subsequent misrepresentations concerning it. During the two year period in which he had my deer head, I asked him on various occasions if there was a problem with my deer's cape; to which he replied that there was not. During one such phone call he "pretended" to go to check on it. After several minutes he returned and told me the cape was there and was fine. It was'nt until after I had picked up the mount that he finally admitted to me that my deer's cape had been destroyed. He had no response to my questioning him as to why he had lied to me about it except to refer to the freezer problem as being beyond his control. He offered to refund my money, but that's been about two months ago and I have not received it. I'm not holding my breath as it appears likely that he is lying about that too. I will never trust this guy with another mount!