Zero stars. All of the above reviews are 100% accurate. What's even more interesting is the fact that it doubles as a used car lot. Hmmm...wonder where they got those cars. Brooks Services preys on people who live in subsidized housing knowing that money is already tight for them. They are a disgusting business that really needs to have the hammer of the law brought down on them before more people are cheated out of hundreds of dollars,
Serving the Noblesville Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
The below comment is 100 true. There business sign is very misleading, it states their hours are 8-5pm however no one is there. Their office is a barn behind a chained up gate, guarded by two dogs. The 4hrs we were there trying to get our car we only saw one "employee" for about 15min, and he stated that; our car wasn't at the lot and that he was only there to feed the dogs" You have to call before you show up/make an appointment to pickup your car. Then you have to fax over documents to the ACTUAL "office". They specifically ask for you insurance declaration page, which has way more information than what they need. They don't except insurance cards, experience letter or a letter from you insurance advising them the vehicle is covered and what kind of coverage. If your vehicle has been towed by these guys and they're are giving you a hard time. please contact the Hamilton county Non-Emergency Police Dept. and report your problems. This company has blatant unfair practices and make it very difficult to redeem your vehicle. I should not have to give a "Star Rating" because this is no business, this is a SCAM!
total scammers they run their lot out of a storage shed they keep dogs chained up and unattended they will not let you get your vehicle out over a weekend so they can charge you extra days the employees are complete jerks
This company is horrible. We were trying to get our truck towed on a Saturday night and after 2 hours ended up not getting it towed. The driver refused to tow us saying my insurance company would only cover 15 miles and we had to go 20. after calling my insurance company to get it settled they said they would change it to 20 miles. The driver told me the problem was the route they mapped out was 12.7 and the one he has says 20. he claimed there was no way to get to the west side of indy from here in less than 20 miles. We then were told they couldn't take it to where we wanted it to go because it was gated. The shop was not gated. after arguing with them about that for 20 minutes we were told ok but you have to sign a waiver stating you understand we are not liable for what happens to your vehicle once we drop it off. We didn't expect them to be but agreed to sign the waiver. He then proceeded to tell me that the 12.7 mile route was through town and he wasn't taking that route because he was white and didn't want bullet holes in his truck. We told him that was ridiculous and he said his boss agreed with him. He just wanted to get home so he could eat because he had been out since 2:30 that morning and hadn't eaten all day. Well after we told our insurance they had to fax his dispatch approving the 20 miles, they get back on the phone stating his company was still refusing. So we told them to send another company because for whatever reason they are just refusing to tow our truck and the driver came over and was rather rude stating no we just aren't going to tow a truck and not get paid for it. We told him to leave and he said Oh I am and I hope you get to where ever the hell you are going and took 4 pictures of my license plate. We ended up not having my truck towed to where we were going because this guy made us feel that he was going to have something done to our truck. He was very shady about the whole situation. The fact they are still in business is beyond me. I will not use them, nor recommend them to anybody. I do recommend they be shut down. I wish i could give them a negative star because that is what they deserve. they don't even deserve the one star!!! so people BEWARE of Lil Jimmy's towing and recovery out of Noblesville!!!!!!!!!!