DO NOT GO HERE!!!!! EVER!!!! I was there to get a pedi. While getting it I asked how much it was going to be to add in a mani. The lady working on me said $42. Then this girl working there, turned around and told me $47. Whatever, I didn't care, I just wanted the service to be done, it was mothers day weekend and I wanted to be pampered a little. When I was finished, the other girl (not the one working on me, the one who told me the price was $47 not $42) turns around and charges me $407, then charges me again $47 which totals $517. She comes over with the two receipts and tells me I have to sign them. I told her no, I wasn't signing for a $517 mani-pedi. She became belligerent, combative, yelling at me, ranting and raving to the packed full salon of other customers. She refused to listen to me, the bank (that I had on the phone) and other customers who were trying to speak up, including customers that got up and walked out. After arguing with her for approximately an hour to hour 1/2 as she made threats of having me arrested, to which I told her to call them (I didn't have my phone or I would have already done so) While waiting for the police she tried to only give half the money back, when I said no, she went back to being belligerent and combative, just to turn around and finally void off both charges, telling me the money would be back into the acct the next day (LIE), and kicks me out. Of course I had to correct things with the police after I left....3 days later, STILL NO MONEY. 4th day, STILL NO MONEY. I call the bank to be told that all that needed to be done was to have the salon call them back and "remove the authorizations" from my acct which would give me back my money. Knowing there were 2 bills that were still out there that hadn't came through yet (which would overdraw my acct due to the issue with Niles Nails) I called the salon. The man refused to listen to me, cutting me off continuously stating he already knew about everything, including him being told that I was just trying to get a free service, and told me there was nothing he could do. Finally I get it out to him about calling the bank. He still refuses, even when I tell him that they were waiting for his call. He just kept coming up with excuses of why he couldn't do that. Then he asks about my number coming up on his caller ID, says I will call you tomorrow, then hangs up. Well, day 5 and guess what...STILL NO MONEY RETURNED TO MY ACCT!!! And yes, as stated prior, one of the bills I was talking about came through overdrawing my acct. I had to call family members to borrow money so that I didn't end up having to pay around $650 worth of overdraft and bank fees. I WILL NEVER GO BACK THERE AGAIN!!!! I SHOULD NOT HAVE BEEN TREATED THIS WAY OR CHARGED REDICIULOUS AMOUNTS WITH THEM DOING NOTHING TO FIX IT!!! In fact, I should have never been told, " I DO THIS ALL THE TIME....and they always get the money back the next day!!!! " SERIOUSLY...DONT GO THERE!!!!
904 E Jefferson BlvdSouth Bend, IN 46617
From Business: A beautiful new wellness facility in downtown South Bend offering you a variety of massage therapies, reflexology, nail services, yoga, waxing and facials. For al…
Don't go there. You don't know who will do your nails. The one that done mine was not good. She did the pedicure very fast and skipped steps just to get done very quick. Noticed before she started me she rushed with another one to get to me. It was a 20 min. pedicure which I've had before at other places and a good one takes at least 35 - 45 mins. (not including drying time). Seems as thought they want to get you in and out so they can make their fast buck. Their foot sink was leaking and it runed my purse that was stitting on the floor!! It was an expense Coach purse. She didn't even seems to care that it got all wet just that there was water everywhere. Bumped my polish and put about 2 or 3 more coats on what she already had on. Didn't want to take the time to do the one or two nails over. It was my fristy time and it will be my last. Runed purse and pedicure I could have done at home myself as much as she put into it.