Having to place my step-mother in a nursing facility was one of the most difficult things I had to do. We visited several places before making our decision. We chose Grosse Pointe Manor because we loved the family feel to it. I really liked that it is family owned and operated and I could talk to the owners any time I wanted. The facility is very clean and everyone is very friendly. They always took the time to make sure things that were important to her were done, like making sure her hair and makeup were done before leaving the room. They are the most caring and loving people. We will always be grateful for the wonderful care she received.
6930 W Touhy AveNiles, IL 60714
9700 Gross Point RdSkokie, IL 60076
From Business: License Information:Licensee ID: 26195License Status: UnrestrictedFacility ID: 6005375Facility Status: ActiveOwnership: Non-Profit CorporationBeds:Skilled : 240
Such a sad place for a family member to be in. The rooms were so crowded (can hardly visit) and the common rooms were filthy! we even saw bugs crawling around - looked like cockroaches!
Amazing, caring staff. Everyone was so wonderful taking care of my Grandmother!
One star seems about right.--Food:They have okay food if not, it's good food. At least seniors aren't eating childish food like macoroni, mashed potatoes, and chicken nuggets. --Staff:They seem to be nice.. at first I thought till I noticed a gradual shift in respect towards the visitor. This was only one of the staff members SHE got off the wrong side of the bed that morning perhaps, and yelled at a visitor for turning on a... TV, and I wont forget how it was necessary for her to make a report on it with an attitude... silly women.The Manager/Nurse/Executive Director had this in her attention, she did nothing in respect sadly. Instead suggested to move the senior to another center because her staff are "professional", If they were so professional then why am I typing this? Concerning the other staff, they seemed to try hard to be professional, so I didn't bother to mind them, don't drain their patience tho. One lied over a push or shub happening while I witnessed it (as a lie) the staff women was causing the senior pain, pain that made her yell in response to her rough handling, the seniors daughter tried to help but this staff personal didn't seem to like it one bit. She at least didn't yell, but instead left then had the manager call the police filling an arrest and court date.police that day said they interviewed the staff and mentioned "They all say they witnessed you pushing her" this was amazing since I only saw 2 staff members in the room, came as a shock how much credibility they had and how the police can believe 30 or so staff members can fit into a 2 bed senior room. I must have been extremely drunk to miss it.Still the staff who lied didn't admit to her false accusation, and the manager refuses to mend her perfect imperfection. Made me sick to see someone at that rank unable to be fit in their job, she works in two positions witch makes me think she's a greedy personal.--Service: The seniors have a manual press and call staff button, they report rather slow like in 2-3min. By that time, a stroke or Sevier condition would of claimed a life, while they are slowly cutting a cake at someone's 87th birthday while hearing the laud beaping call.I also see that while everyone is gathered around for a birthday song, some are sadly isolated in their room while it's known that they can use a wheel chair to assist but need assistance getting on them, seems they have some sort of discrimination going on.--Observation of patients:A senior said they might be going insane in that center, I asked why? The senior pointed out that she had been getting her tea drink but tasted like Florida sea water, the next round came in and she asked me to do hee a favor and taste it to make sure.. from a pain in my heart for this senior, I sipped the drink and tasted SALT... how professional the staff, they can't tell the difference from sugar and tar.Some seniors in the locations have been reported as attempting to get out, how do I know? I asked why a picture of a senior was doing next to the elevator. They said she tried to escape by her self, so they mounted a steel plate on the elevator buttons. Seniors don't seem to get visited by their family members often, they look forgotten in the care of these "professional" staff.----Results----I wouldn't give this location more then two stars, unless all the staff and manager(s) are replaced. The seniors need security cameras that record rough senior handling, not favored lies.The senior care lacks my satisfaction.