Car-X Tire & Auto

I recently got an oil change there (Niles Location) and to check on a loose clip that I was worried about. The staff was very friendly and courteous and my vehicle was ready in a timely fashion. I will definitely return and highly recommend.

Stay Away!!!!!!

Horrible service. I had a set of struts replaced and within 3 weeks they failed. I had another set installed and all was good for about a year. Started hearing the familiar noise in the front and since I had a coupon for a free 100% inspection from my dealer, I took it there and all they found were that it needed was belts and indeed new struts. I called Car-X and they said bring it in as the struts were lifetime warranty, so I did. They did say the struts were bad but also the balljoints and connecting links were bad, which caused the struts to go bad. I brought the car back to the dealer and had them double check everything again and they found all to be good. The service manager was kind enough to call Car-X and explain their findings but the Car-X Manager wanted nothing to do with it. I am appealing to corporate but not holding my breath. I recall years ago having a muffler replaced and I actually saw a "technician" burning holes in a good pipe in an apparent attempt to get me to replace it along with the muffler. I got the manager and showed him th pipe which was still blue around the holes and smoking, and he said it must have happened when they cut off the muffler. I told him I saw the Tech actully burn the holes in and he denied they would do such a thing but they replaced the pipe free of charge. I should have learned then. Needless to say I am never using Car-X again.

I went in and asked for new spark plugs.

the mgr asked, what is your car doing? I told him what the car was doing (it was jerking and would not accerlerate immediately, would take a few minutes to get in gear, and the check engine was on). The mgr advised a full diagnostic, I said okay, ( I should mention that I am a female) After doing the diagnostic, the mgr advised me that I needed O2 sensors first, they could install both O2 sensors for $385, other things were wrong, but once they installed the O2 sensors, they would be in a better position to access what was wrong

I told them thanks, but no thanks, I have a regular mechanic that I trust, but he would not be available to work on my vehicle until Monday(this was a Saturday)

Please just install the spark plugs, mgr had me to

sign paperwork stating that against better advice(blah, blah, blah), said okay, fine, just install the spark plugs

I leave, no surprise, car still doing the same thing

I take my car to my regular mechanic who said you had your spark plugs changed, really, well, I had to change them again (so my "new spark plugs" wore out in two days. Really! I called the corporate office, who said wow, that happened, we will investigate. Sure, haven't heard from them since I called a month ago.



the diagnostic, the mgr advised me that I needed an