I would not suggest calling to ask any types of questions. I was expecting something to come in the mail a few days ago, and I am leaving for out of town tomorrow morning. I called to explain my situation in hopes they could hold my mail at the post office for me to pick up in the morning since my mail does not run until late afternoon. I was given a rude reply of "they can not accommodate me and to try calling in the morning. " With that they hung up. What wonderful customer service skills.