I don't know why I never learn? I guess I am a gluten for punishment. It was convenient to go to this Chili's because we had just dropped our dogs off at Petco for grooming. Although I was served my beverage right away, my husband had to wait for over a 1/2 hour at which point our waitress couldn't remember if he ordered a regular coke or diet. When our dinners finally came out after about an hour, she served him with the wrong dinner. So not only did I have to listen to my husband complain, when we paid our bill a few days later I look at my online banking and see that they overcharged my bank account!!!!!!! There could have been no mistaking the amount we wrote down, but I was assured by the store manager Orlando, when I called that our waitress was not trying to steal from us! Which I never once mentioned when I called that she was! Not sure how stupid the manager thought I was?He answered the phone when I called back, (after he had time to check the cash-out of that night) but when I asked for the manager he told me he was on another line, when I said who I was he put me on hold to only come back with the same voice and talk to me!!!! Very disappointed in Niagara Falls, NY
On Feb 11, 2017 I received the surprise of my life here. The management team & the serving staff assisted my visually impaired boyfriend by setting up a wonderful dinner & marriage proposal. After dinner about 20 servers & the public watched as beautiful platters written in chocolate were presented at the table ,scattered with strawberries & a diamond ring stating "Will you Marry Me-Say Yes". My boyfriend was beside me on bended knee with everyone cheering & clapping. It was magical We can not express our gratitude in enough ways to the wonderful team here. A special thanks to our server. Her service was excellent & she was so very sweet.
We waited awhile at the bar and ordered an appetizer. The table opened up and our meal was apparently not what we ordered according to the manager. So we waited longer. HOWEVER, Star was amazing! Kept us up on what was going on and personally served our order, apologizing for the wait. We were talking and didn't really notice. But Star was wonderful! He was very nice and kept coming over to the table to check on us. Best experience at a local establishment we've had recently. Thank you Star and staff for making us feel welcome and satisfied with our visit. Can't wait to go back
For being a Hard Rock Cafe, the good was comparable to a Friday with triple the price in a very small building. The waitress could not even be bothered to give us our food on time, which was either burnt or cold.
the jet has good food and good people. pilot and plane themed restaurant is a nice inexpensive family restaurant.
What a great place to Dine... Food was excellent and the service was right on! I could not have been happier.
Sophie's is my favorite Greek restaurant. The food there is the best!