7920 E Britton Dr, Niagara Falls, NY 14304
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eware of their unknown additional charges. They do not notify you about it until the last minute. When you give them an opportunity to respond to your inquiry then they respond Rudely and unprofessionally . I would not recommend them as they need to provide better customer service knowing the fact that they have made an error and did disclose this additional charge on their website. Now be well prepared to see a really long response to this post trying justify their mistake instead of owning up to their responsibility of misinforming customers.
We are closed on Sundays, we told you of our fee, on the phone and were nice enough to leave you a window of 1 hour to drop off your dog and you showed up 3 hours late, and we STILL greeted you with a smile. Our sign is clear about our "out of hours" drop off and this sign is 10 feet from the door.
I am a new dog owner. My dog is nearly 7 years old and pretty much set in her ways as she is stubborn, anxious, and very energetic all issues of which I thought would present as problems with her first grooming appointment since I acquired her. Niagara Kennels was so accommodating with my need and their schedule as well as patient in caring for my anxious dog while she was with them for the days grooming session. I arrived at the pick up time I was quoted and my dog was ready for me even though I requested a quick trim on the tail (a little shorter) as that is how I preferred it for the summer.Check out was a breeze , fee was affordable and reasonable,and all were very satisfied. My dog looked so beautiful and clean. Yes, there was anxiety when I left her, yes there was anxiety when I picked her up but all too common for first time pet visits most anywhere. I recommend this grooming facility and have been pleased with today's results and are making plans for our next grooming appointment. Joanne saw us out and reminded me that if I need to contact them about anything for me to feel free to do so. I found the groomers informative, kind, careful, experienced, and I was thrilled they were eager to make my dog look as I desired her to look . My dog and I will be returning customers to this team of groomers at this facility.
we have been using niagara kennels for all of our dogs and puppies for years.for both, grooming ,and boarding. we have been nothing but very satisfied,the dogs are always well taken care of , very happy, and looking great when we leave. we
have and would recommend them to anyone who loves their pets.
I have used Niagara Kennels for the past 3 years and my dogs are always happy going in and healthy coming out. I have used kennels in the past and never been so comfortable with their "down to earth" business sense, because our dogs are our kids.
I even call them when I have dog questions and every time they were right on the money. I feel for people running kennels being in business myself because it is very hard to keep everyone happy but they certainly do their "doggone best" to make it happen.
I brought my dog home from his most recent and last stay at Niagara Kennels this week, and his behavior had changed--he was nervous and jittery and has been vomiting for 4 days now (I am taking him to a vet). The owner suggested that I should give my dog tranquilizers. Whatever they did, they didn't do it right. I won't be going back here.
TYo write something out of context is wrong. Some animals have a hard time with seperation anxiety for whatever reasdon, they can be numerous. We do NOT recommend tranquilizers EVER unless you have no other choice for your pet's health away from home. Kennel owners do SO MUCH for so little money because we LOVE pets, not to be badgered with out of context remarks. It scares people off to be kennel owners with complainers like this.