Recently boarded and had my dog groomed at Niagara Kennels. We were very satisfied with everything. The owners are very personable with over 35 years of experience. Prices are very reasonable as well. Already recommended them to another friend.
eware of their unknown additional charges. They do not notify you about it until the last minute. When you give them an opportunity to respond to your inquiry then they respond Rudely and unprofessionally . I would not recommend them as they need to provide better customer service knowing the fact that they have made an error and did disclose this additional charge on their website. Now be well prepared to see a really long response to this post trying justify their mistake instead of owning up to their responsibility of misinforming customers.
I am a new dog owner. My dog is nearly 7 years old and pretty much set in her ways as she is stubborn, anxious, and very energetic all issues of which I thought would present as problems with her first grooming appointment since I acquired her. Niagara Kennels was so accommodating with my need and their schedule as well as patient in caring for my anxious dog while she was with them for the days grooming session. I arrived at the pick up time I was quoted and my dog was ready for me even though I requested a quick trim on the tail (a little shorter) as that is how I preferred it for the summer.Check out was a breeze , fee was affordable and reasonable,and all were very satisfied. My dog looked so beautiful and clean. Yes, there was anxiety when I left her, yes there was anxiety when I picked her up but all too common for first time pet visits most anywhere. I recommend this grooming facility and have been pleased with today's results and are making plans for our next grooming appointment. Joanne saw us out and reminded me that if I need to contact them about anything for me to feel free to do so. I found the groomers informative, kind, careful, experienced, and I was thrilled they were eager to make my dog look as I desired her to look . My dog and I will be returning customers to this team of groomers at this facility.