849 Washington St, Newtonville, MA 02460
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06/08/2011Provided by Citysearch -
My sister and mother first walk into this location to get dance shoes for my sister's school play. My sister comes back home with $74.00 dance shoes. Mind you mother is very upset for having to pay so much dance shoes that she has me look up other shoes online. I come to find the exact same pair for $52.00 including shipping on a popular trusted dance website. They go back to the store to get a refund, and my mother comes back home very furious with a piece of paper that states store credit of $74.00. My mother says what am I suppose to do with this? She is so upset with their whole system/policy that states no refunds. My mother refused to go back to this store and my sister asked me to go back. I went to this store, mind you this is the 3rd time back to this store in the same week. I get to speak to owner, who is a older woman, who begins to speak down to me in a very rude manner. Im a college student that doesnt take any of this attitude and just wants to get the shoes and get out. I explained to the owner the situation, and she states. ""So what do you want me to do?"" We are obviously forced to spend this ridiculous store credit, of course we are back to get these overly priced dance shoes. She asks for the shoe size, and comes back with the shoes. And right before we leave my sister sees that the size is too big. I tell the owner that its the wrong size, and she becomes very snappy and angrily responds, ""Well dont you know dance sizes are different!!! She told me the wrong size!! I respond, ""We are not dance professionals and have never purchased dance shoes before, stop being so rude"" She never apologized and just brought a smaller size. My sister tried it on and it fit finally. Afterwards she basically rushed us out of her store and walk away. I have never been so disrespected, and dissatisfied with such bad customer service in my life. I would never return to this store again. Bad service = bad reviews
CONS: Rude service from the owner, overpriced everthing
05/31/2011Provided by Citysearch -
While the owner can sometimes be curt, she is very helpful and informed. All of the staff are kind, and spend as much time with you as you need. They know what all the local dance studios require for classes, making the shopping experience that much easier. They have a large selection, and visits there are always easy.
10/22/2010Provided by Citysearch -
I have always been looking for something a little ""different"" than what everyone else was wearing for my daughter. Dancer's Image always came through with the best selection of leotards and warm ups in the Boston area. It also carries a nice selection of books and videos. It has been thirteen years...I keep looking around for something else...but in the end... I am back at Dancer's Image where they can answer my questions and satisfy my desires for great selection!!!!
12/20/2009Provided by Citysearch -
I have been going to Dancer's Image since I started dance and I have not ONCE had a bad experience with Paula, the owner. She has been nothing but helpful and I am always very happy with the selections she has pulled for me. All of the employees are very educated and they know what they are talking about. People have got to think about how many people these women have to work with throughout the entire day, so they might be a bit impatient, but it really isn't anything personal, so don't take any criticism literally. They have such a huge selection of shoes, as well as apparel and accessories. I would definitely recommend that people in the area go to Dancer's Image because they will get what they are looking for.
10/29/2009Provided by Citysearch -
My daughter in a freshman at the Boston Conservatory. When I arrived for parents weekend she told me there were no dance stores in the area. I went on line and found Dancers Image right outside of Boston. Her store is oneof the best equipped stores I have ever been into. Paula spent over one hour working with my daughter to help her get fitted into pointe shoes that would be better for her career. She gave us many suggestions and contacts in the Boston area that would benefit my daughter and her career. The personalized attention and service were superior to any dance store I have been too and with a ballet dancer, I have been to a lot. Although my daughter has been dancing for 14 years they were still able to share with her things she did not yet learn. AWESOME!!
09/18/2009Provided by Citysearch -
My daughter is starting her second year of dance and going to Dancer's Image makes her feel special and ""part of the club"". The staff help us find things quickly (thank goodness), they make the older brothers feel welcomed (with cookies) as they stand around looking embarrassed, and their stories make my daughter feel like she is part of a larger community. A community of dancers and artists.
In spite of the Jewish holiday starting they kept their store open and made my entire family feel welcomed and cared for. We make a 10 mile trek, passing other dance stores, to come to Dancer's Image. As long as my daughter dances, we will keep coming back.
09/04/2009Provided by Citysearch -
I have been going to Dancer's Image for 7 years for my two daughters' dancing needs. While the owner can be temperamental, she really cares about getting the right shoe fit for every customer and will take whatever time it takes to find it (which is great if you are the one being fitted, not so great if you are the one waiting in line).
Today I took my girls in for their fall fitting. I had with me two unused pairs of dance shoes that we had bought a year ago but which were never used. Despite the fact that both shoes had been discontinued and I did NOT have my store receipt, Paula took them back graciously. I had been bracing myself for bad news, but was delighted by the way she handle it. Many store owners would have said tough luck and sent us on our way. I say the good definitely outweighs the bad.
08/12/2009Provided by Citysearch -
i was having a hard time with pointe after 4 years and i didnt know why it turns out i was being fitted with a size too big at labrie and that is dangerous. even if it is more expensive miss BalletMom price shouldnt matter if you want to have less pained fett and be freakin' safe mean god its not that bad there and misses Emmaliner02 and jballett paula just wants to help you and she is proud because her daughter dances professionally in europe actually in freakin' russia give the store a chance because no matter how you put it the store and paula and her staff all are VEEEEERRRRRRRRRRRRYYYYYYYYYYYYY helpful dont listen to other reviews just go there!!!!!!!!!!!!!
08/01/2009Provided by Citysearch -
I have been going to Dancers Image for at least the last three to four years, and my honest opinion is that the store's customer service has improved, but still needs a lot of work. I go there only for the convenience of being next to the Boston Ballet studio where my daughter takes her lessons and for the fact that they generally are very familiar with the requisite attire for the various classes. If I had the time, I would definitely look elsewhere. I agree with a previous reviewer that the store is very cramped and the owner can sometimes be very condescending and impatient. Other staff members, however, are and have been very pleasant and helpful. I also agree that prices are generally pretty high. Again, if one has the time, look elsewhere, such as Capezio's in Wellesley. Dancer's Image is really a shop for bratty little princesses who need their things ""right away,"" forcing their moms to have to patronize it.