I am Jann Pate from Assurance RES, responding to AR's post. She had three renters in her home through our company. The first people were not homeless prior. They allowed their granddaughter to move in. AR required quarterly interior inspections, which is extremely rare and difficult for renters. It was five months since my previous interior inspection. In those five months, they lost their cleaner/friend. The house was destroyed. It costs thousands. We went through the court process to get a judgement from them. They are paying $75 per month. It will take more than six years for this elderly couple to pay off this amount. The next renter was one of our Principal Brokers. She left owing money when I terminated our agreement with her. Who knew that a professional person would flake like she did? The third and final family spilled a red sugary drink on the two year old carpet and tried to get it out with bleach. She moved out. He did not pay rent their last month, despite saying that he would pay. He did not purchase a new living room carpet, despite saying that he would. Once again, a renter owes money to AR. I get why she is upset. I wish things had been different. Other people love us. We are friendly, we thoroughly credit, criminal and previous rental history before anyone can move in. This system did not work well for AR.
If I could rate this business a zero, I would. I hired Assurance Real Estate Services to manage my rental property. This was a HUGE mistake that cost me thousands of dollars. Jann moved homeless (they were living in a motel) tenants into my house, and 3 years later, I replaced flooring in the entire house, re-painted the entire inside, and spent days cleaning the filth and trash that was left behind (including human feces). I asked Jann to do inspections several times, and she failed to complete them. DO NOT WORK WITH THIS BUSINESS IF YOU CARE ABOUT YOUR PROPERTY.