Carrier does not deliver packages in a timely manner, claims to leave notices for packages, but no notices are left. Packages/parcels are ALWAYS late, if they ever arrive at all.Does not pick up outgoing mail, leaving me to drive to find a mailbox to place the outgoing mail. Constantly leaving mail for someone else in the same area, but completely different street, completely different name. Contacting supervisor seems to be a futile attempt, and a song and dance is what is provided. This has been an ongoing issue for two years, and it gets worse closer to the holidays. I know that the holidays are a very busy time of year, but that does not mean to get lazy or forget how to read a name and address on a piece of mail or a package, or lie to supervisors to keep themselves out of hot water... why would a postal customer fabricate not getting things that they paid for, and are waiting patiently on?? This is just downright ridiculous!!
739 Thimble Shoals Blvd Ste 501Newport News, VA 23606
From Business: Visit your local Post Office at 739 Thimble Shoals Blvd! The Postal Service mission is to provide a reliable, efficient, trusted and affordable universal delivery…
Located at Office Depot
1062 W Mercury BlvdHampton, VA 23666
From Business: Visit your local Post Office at 1062 W Mercury Blvd! The Postal Service mission is to provide a reliable, efficient, trusted and affordable universal delivery ser…
I am disabled and I am trying to get through to the office but the line is busy 24/7/365. What is up?!! I literally had to physically go into the office and knock on the door of the passport Dept. To set up an appointment. Now I need to change the appointment and AGAIN the line is continuously busy!!! Help me please.
Horrible Service. Without telling anyone, the post office has decided to curtail picking up mail when it delivers the mail. I tried the HIdenwood Branch, and talked at a very rude woman (I think her name was Sabrina), and a customer service manager, Beverly, who confirmed that they were in the process of stopping pick ups because the carriers were taking too long and it was resulting in overtime. She cited a policy from the postal service that said the carriers were not responsible for picking up the mail. I left two messages for the postmaster (at Alicia's suggestion - she works at the main branch), and the postmaster has made no attempt to contact me. What does this mean? The post office can do whatever they want on a whim, and seem to think they are accountable to no one.