Newport News, VA Pops Towing

Terrible!!! Left my daughter on the interstate for hours!!! Spoke in Spanish when they thought I was on hold or couldn't hear. I do speak Spanish and I could hear. How dare you!!! Completely unprofessional!!! Never use this company....ever!!!

Really fast, supper nice!! and very professional!! I was stuck on the High way on 64 heading to Va Beach Va. With a flat tire i was before the bridge, they were their in 30 min and had me all set and ready to go in no time.

Excellent Customer Service!!! I have been looking across the water and everywhere on this side of the water for a driver seat belt. Nobody didn't have it until one of my customer had recommend Pete's off of Jefferson. So i gave them a call and they said give us a few minutes and will call you back. An hour later they called and said yes they had the part and i told them can they please hold it I'm on my way now. Got there everyone is very friendly and polite i was in and out no more then 15 minutes. And there prices are very cheap i was expecting to pay $65 but only paid $26.50..I would recommend that this be your #1 stop first.

I waited for over four hours for the tow truck to pickup my vehicle. The woman in the dispatch office lied to me about when the tow truck would be arriving and if the tow truck driver was in possession of my car. Then to top it all off the two truck driver stripped the gear shaft assembly and now my keys are stuck in the ignition and I am arguing with the insurance company to fix something that was the result of the incompetence of the tow truck driver! WARNING: IF YOU VALUE YOUR TIME, MONEY, AND POSSESSIONS DO NOT ALLOW THESE PEOPLE ANYWHERE NEAR YOUR CAR ON ANY OCCASION.

I had a pretty bad experience with them. I needed an assistance to tow my car to a mechanic shop. GEICO made arrangements for them to come tow my car, and their time estimate was 45 minutes. They have not showed for 90 minutes, and I had to leave my car for lunch. During that time period the truck arrived, called my cell phone and left me a voice message. When I got back to my car the driver was still there, and rudely told me that the order has been canceled and left. I had to get another tow truck. My advice to everyone would definitely be NOT TO USE THEIR SERVICE!

So my daughter had her car towed by Thorntons. Thorntons was called in to tow it, which they did and that is fine as they performed the service they were asked to. The fee for towing was $120 and $28 for the days it took us to get the car. That seems like a fair price. So based on all that I wouldn’t even bother putting out a post. Where I do have a problem with Thorntons is their customer service. Very rude and gruff and are VERY reluctant to give me the name of who I am talking to. Thorntons also requires the registered owner to pick up the car, which is their rule and not a requirement by law. So my daughter, who has the same last name as I do and is the only one in the area, who has the keys and whose purse with all her documentation was actually in the car, couldn’t get it. Instead I had to get a sign notarized and MAILED, with a copy of my ID to them to release the car. I can understand the need to reasonably assure that cars are given back to the correct person, but that process was just silly in this case as common sense should have ruled as it does with most businesses. Also, the fact that all the power is in someones hands on if you get property back doesnt not give them the right to be rude about it and make it as if you are imposing on them to get you vehicle.