Best BuyAdd to Favorites
12151 Jefferson AveNewport News, VA 23602Map & Directions
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Price Range : Above Average
10/14/2011Provided by Citysearch
If I could give Bust Buy, Newport New and minus star I would. I tried to get an appointment to have a I Simple installed in my vehicle and got the run around for over 30 minutes from 4 different people. The call ended with me asking for the manager and the woman hanging up. The Greenbrier location was more accommodating and I'll be making that trip across the Bridge to spend my birthday gift cards from this point forward!
Thy have the worst customer service. I ordered something on best buy. com. I ordered it in September and it is now Decemeber and I have not received it yet. I called customer service and they told me it had been shipped out in November, I waited another Month. I went back to the Best buy store I had gone online and asked about the product. They informed me they could not help me ( they had only recommended I'd ordered the merchandise online @ best buy.com). So they told me to call the 800 # I did. They informed me I had not paid for the item, then after I went back in forth that I had paid for the item and wanted a refund. Customer service said oh I'm sorry you did paid my mistake. Then he informed me I could not get my money back because they had already shipped the merchandise out. I told him I had heard this story a few times before. It had been three Months, I wanted my money back, he told me he would have someone email me to make sure I did not want the item. By this time I was so upset, I could go on and on which I'm sure I already did. But It has beed 5 days and I have not got my email yet. Do not shop at Best Buy or Best Buy online.
03/09/2008Provided by Citysearch
I've purchased several computers from Best Buy and I have always been disappointed. I can't complain about the price or the sales reps, my complaint is with the Geek Squad's policies on customer service. I have always purchased the Geek Squad plan (for my last two computers) but I cannot get phone assistance from the Newport News Geek Squad. I am referred to their national help desk where I will be billed big bucks. WAKE UP, that is why I purchased the plan. Driving down to Newport News every time my Gateway (don't purchase the Gateways) is very inconvenient. I purchased Turbo Tax from the store this morning and the computer will not recognize the disc, a problem I had encountered twice before with this computer. It was a simple operation to fix both times I brought it in previously.
Having just visited the store I did not want to pull the computer out again (Feb was the 4th time I had to drive it in since Nov 06). The young man that answered was polite but was steadfast that it was policy not to assist customers over the phone. If that is the support I have slowly grown to accept them then I am disappointed in myself as much as Best Buy and the Geek Squad. Since I cannot divorce myself from myself I am saying ""GOOD BY"" to Best Buy. My next two computers will be Macs and I am purchasing them from the Apple Store next month.