We flew into Newport News on a scheduled flight arriving near 2:30 pm on a Sunday.. The National desk was closed. The Enterprise desk was open and processing the National rentals. They were swamped. They apologized profusely but there was a wait of about 20 minutes just to get to the desk. The check-in went smoothly. Picking up the car was no problem. There could be a little more explanation of the return process.
I arrived about 45 minutes early to pick up my rental car. When I arrived, they did not have any of the cars available in my class, so they gave me a free upgrade to a luxury sedan. I got to drive in style in a brand new Chrysler 300, with only 8,000 miles on it. It was a very luxurious drive. I had a great trip! Thanks, National!
The 2016 had a strong scent of smoke. Additionally, The return date and time scheduled (Sat, 4:00 p.m.) was when the facility was closed (they close at noon on Sat). The agent should have made a special point of warning me of this situation and instructing me where to put the keys.
Good place to rent a car. Wish the parking lot was nicer and they need to do a better job.vacuuming out the cars. Too much dirt inside. But other than that the cars are nice, the staff is very friendly. I will rent from here again.
I loved the service I received; I also really liked the Toyota Camry that I rented. The salesperson (I think her name was Shamicka [sp?]), was knowledgeable, efficient and super--friendly. I will be returning again. Thanks!
Very friendly employees, and clean car and also no smoking is allowed in their car. I will rent again and even recommend Enterprise rent a Car to friends and families .Thanks for being friendly.Tony Ejinwa
This is the only company I rent from. Easy in, easy out and very good about finding just the right vehicle to make my ride comfortable. Convenient locations, courteous and professional staff.
I love National Car Rental. Their service is awesome. Their selection of cars is wonderful. I don't want to rent a car from anybody else. I always recommend National.
I have always rented from Enterprise. I have never had any issues.They have always accommodated us with our request
I normally rent from this location once a month or more for business purposes. Always excellent customer service!