I thought I would support a small local business and purchase a queen bed & mattress here, as I usually go to Value City.. and boy did I make a huge mistake purchasing anything here. The bed I purchased broke a week later, I called the store to see if I could exchange or get a refund because replacing the bed for the same bed isn’t satisfactory for me since I am convinced it’s cheap and will break again, only to be told that they don’t do returns or exchanges and replacing the bed is the only option. Not to mention, we asked for a black bed, and they gave us brown. As a small business owner, as I am one myself.. this establishment should have WAY better customer service if they’d like to continue being in business and grow. They should also have a better return/exchange policy instead of cheating people out of their money and sticking them with P.O.S furniture!! I would stay FAR, FAR away from this establishment... unless you’re okay paying or financing furniture that breaks after a week of having it.
12090 Jefferson Ave Ste 1710Newport News, VA 23606
From Business: Mattress Firm has been tirelessly serving the Newport News community since 2015, where we’ve always been all about delivering the best brands, including Beautyres…
I went there looking for a queen mattress , the salesman was very rude with me and the mattresses over priced , while I am shopping there another customer walked in the store complaining about finding bed bugs at a mattress he purchased from there .I am not taking any chances with them .
Great place and awesome manager !!! First time buying furnitures and I couldn't be more happier. A++++++++ money saver
Great new store the has a great selection. They have Air number beds half the price of Select Comfort. A local store the has low prices compared to the other mattress stores. Plus i like the idea theur locally owned and not from another state taking our taxes
Great selection. I came in needing only a bedroom set, but when comparing to other stores, I was able to save enough $$ on the bedroom to get a brand new Serta mattress! They even gave me same day delivery. I will be back for that redskins recliner too.