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AAA - Newport Tire & Auto Service

Map & Directions
(1 Review)

63 Carothers Rd, Newport, KY 41071

(859) 905-6281

CLOSED NOW
Today: Closed
Tomorrow: 8:00 am - 7:00 pm
116
YEARS
IN BUSINESS
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AAA. Use it for all it's worth.®

General Info
AAA is the nation’s leading provider of roadside assistance and automotive-related expertise, also specializing in travel services, insurance, member discounts and financial services.
Hours

Regular Hours

SunClosed

Extra Phones

Phone: (513) 762-3100

Services/Products
  • Roadside Assistance; Membership; Travel Agency; Vehicle Tag & Title Service (at select locations); Financial Service Products; Auto, Life, Home Insurance; Auto Repair & Maintenance (at select locations); Discounts and Rewards on Entertainment, Shopping, Lodging, Automotive, Travel, & Health & Wellness ; Travel & Car Merchandise Accessories
Brands
Aaa/Caa
Amenities
Free customer waiting area, free local shuttle service, complimentary coffee and tea
Accreditation

AAA Club Partners, Inc., American Automobile Association, Direct Marketing Association

Associations
Pennsylvania AAA Federation, American Automobile Association
Categories
Automotive Roadside Service, Auto Insurance, Airline Ticket Agencies, Cruises, Insurance, Travel Agencies, Tourist Information & Attractions, Vacation Homes Rentals & Sales

Reviews

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A. P.

10/06/2016

Overall

This review is about my situation with Bob Sumeral Newport being owned my AAA Newport. It is a reflection of how AAA corporate deals with issues at hand for the companies they own..
Bob Sumeral Newport did faulty work on my car. It was stated by their master mechanic that they reconnected my radiator hose improperly, causing my car to overheat multiple times. As a result my car has been sent to insurance and totaled since the damage done (now needs new engine), exceeds my cars value. Insurance is supposed to be giving me the value of my car. Meanwhile, AAA (the owner of bob sumeral Newport) is refusing to refund the $1200+ I paid for this faulty work to be completed. They seem to think me getting the value of my car that was totaled because of them is fair. Anna Fightmaster, the risk manager of AAA, stated the money I paid for the work to be completed is added in with the insurance claim. Although, the Insurance company has told me on numerous occasions that they will not reimburse me for ANY of the “work completed” on my car. The insurance company also emailed me full packet showing exactly where they came up with the estimate for my claim. Again, NO WHERE does it show me being reimbursed for the work I paid to have completed, PROPERLY. I have been emailing Anna for a LONG time now and she has been saying that she can explain to me how this money is added to my claim, to call her. I have continuously asked her to email me this explanation because I don’t get off work early enough and she is just completely ignoring my emails. She and the other 3 people copied on our emails…… There is so much more I could add to this complaint, like how I was also charged for a rental they were supposed to be providing me with, causing overdraft fees (that I've finally been reimbursed for) but Ill spare you every little detail from our situation, because I'm really hoping people will take the time to read this and choose wisely on who they trust their car with. Or even AAA whose corporate couldn’t care any less about their customers.