AAA - Newport Tire & Auto Service
63 Carothers Rd, Newport, KY 41071
Phone: (513) 762-3100
AAA Club Partners, Inc., American Automobile Association, Direct Marketing Association
This review is about my situation with Bob Sumeral Newport being owned my AAA Newport. It is a reflection of how AAA corporate deals with issues at hand for the companies they own..
Bob Sumeral Newport did faulty work on my car. It was stated by their master mechanic that they reconnected my radiator hose improperly, causing my car to overheat multiple times. As a result my car has been sent to insurance and totaled since the damage done (now needs new engine), exceeds my cars value. Insurance is supposed to be giving me the value of my car. Meanwhile, AAA (the owner of bob sumeral Newport) is refusing to refund the $1200+ I paid for this faulty work to be completed. They seem to think me getting the value of my car that was totaled because of them is fair. Anna Fightmaster, the risk manager of AAA, stated the money I paid for the work to be completed is added in with the insurance claim. Although, the Insurance company has told me on numerous occasions that they will not reimburse me for ANY of the “work completed” on my car. The insurance company also emailed me full packet showing exactly where they came up with the estimate for my claim. Again, NO WHERE does it show me being reimbursed for the work I paid to have completed, PROPERLY. I have been emailing Anna for a LONG time now and she has been saying that she can explain to me how this money is added to my claim, to call her. I have continuously asked her to email me this explanation because I don’t get off work early enough and she is just completely ignoring my emails. She and the other 3 people copied on our emails…… There is so much more I could add to this complaint, like how I was also charged for a rental they were supposed to be providing me with, causing overdraft fees (that I've finally been reimbursed for) but Ill spare you every little detail from our situation, because I'm really hoping people will take the time to read this and choose wisely on who they trust their car with. Or even AAA whose corporate couldn’t care any less about their customers.