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WE'LL PICK YOU UP

General Info
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Newport Beach. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
  • Airport Pick Up
  • Auto Rental
  • Car Rental
  • Luxury Car Rental
  • Rent a Car
  • Rental Cars
  • Van Rental
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
amex, discover, master card, visa, cash, check
Neighborhoods
Newport Beach, Bayview
Categories
Car Rental, Truck Rental, Van Rental & Leasing
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Reviews

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Amanda N.

09/03/2015

Overall

Terrible experience. I took my Mercedes to Fletcher Jones and expected to get me car back in a day, but although I called multiple with no return phone call, they finally called to tell me my car was ready after 4 day and said my car was ready late Friday when I had plans Friday night and Sat morning and they closed at 1 pm Sat. They said the earliest I could pick up was Monday morning. Relieved to finally get my car and return the loan, I was grateful to be done....That was until I got a bill for $215 for extra for rental. I called both the Enterprise and Mercedes and no one ever returned my call. I finally called my credit card company to dispute the charge. In a high establishment like MB, it is appalling that they have such poor customer service.

ReviewQueen70

05/10/2011

Provided by Citysearch
Overall
Ding you for everything!

Staff is fairly nice, but they are very expensive and only have high-end cars to rent and on top of that they charge your card 250.00 before you even do anything!
It takes several days to get it back. They have you right where they want you... at Fletcher Jones where your stuck and cant choose any other rental place. They pressure you to get extra rental insurance even when you dont need it.
Very poor service and prices.

re101

02/19/2011

Provided by Citysearch
Overall
They keep charging my credit card

They keep charging my credit card... i had coverage from accident. they have put 5 charges in the 10 days they had my car on my credit card.. thousands...

TalegaMomma

09/25/2008

Provided by Citysearch
Overall
Shouldn't be the Only Choice

Everytime I have my car serviced, this is the rental agency Fletcher Jones uses for their clients. There is no other choice, and Fletcher Jones have no loaner cars of their own. While the service at Fletcher Jones is superb, the Enterprise staff has been inconsistent. I have encountered a very helpful manager, a young & eager 20-something man, a 30-something man who is snobbier than his customers, another 30-something man who acts like the customers are bothering him (he taps his fingers for effect), etc.

This last time, my credit card was charged when it was supposed to be billed to Fletcher Jones. After over a week of trying to get an answer, they claimed I signed up for the protection plan - which I did not. It was about a week's worth. After an exhaustive ""did-you? no,-check-your-files."" conversation, I was told they would forward it to their ""refund"" department. That department would call me once it was credited back.
... Yup, I am still waiting for a call.