Horrific experience, found $2,693.50 of damages charged to my credit card and the owner (Garrison) hung up on me!Prior to the rental, my friend reminded me to call to check what requirements there are to drive the boat, and whether there is insurance to cover potential accidents/damages to the boat (she's been on a boat before that was in accident, so she reminded me to check) So I did. I called before the rental date, I was told no license or specific requirements for driving the boat is required. Newport Pontoons will charge a deposit of $250 on my card at time of rental. If an accident occurs, I will pay up to $250 deposit, if less than $250 the difference will be refunded. So I asked.. what if the damage is over $250? I was informed by the rental rep that the rest will be covered by their insurance on the boat. I reported this information back to my friend, so I can go ahead with the rental.It was a lot of fun, we drove the boat around the marina and towards the end hit a muddy area and mud got stuck onto the propeller. We drove the boat back immediately after, but returned past due time and was charged overtime ($50, it was fair).I was told there may be damages due to the mud, and they will assess it and get back to me. I called the next day to check because I was leaving the country and wanted to follow-up what the damages might be (whether it will be the full $250 or some deposit will be refunded), the rental rep girl told me damages will be taken from my deposit, if any.Afterwards I found $2,693.50 charged to my credit card, I called Garrison the owner to explain my horrific surprise and the situation. He referred me to the fine print on the contract, they can charge me Newport Pontoons standards service rates and rate parts for repair. The breakdown of bill was $180 for part, $50 for extra clean up, $1,000 for downtime for repair, $600 for pull boat from water, $750 for labor time for repairs, $13.50 sales tax on part.I read negative reviews on yelp on living social coupon fine print disclosure, was aware of the experience others had, but since I know I accepted. I paid $85 living social coupon ($200 value) +$286 = $371 total for 3 hours of rental incl tax. + $50 overtime + $2,693.50 damages = $3,114.50. Garrison refused to make any refunds/changes to the damages bill, and told me his girls never and would never inform the customer about the “up to $250 deposit rest covered by insurance information”. He was very firm, very rude, and when I was firm to tell him what I was told by his “girl” with 100% certainty and that I will share my experience on public forum, he said he will sue me for slander and then hung up on me. $3,114.50 - This is my total for 3 hours 20 min. of fun (to be fair, I did enjoy the experience very much), and a lessons learned to: NEVER TRUST THE RENTAL REPRESENTATIVES’ PROVIDED INFORMATION AND ALWAYS READ THE CONTRACT CAREFULLY.Garrison, if you are reading this review. I would like to say again with 100% certainty that your rental rep girl did tell me to expect up to $250 (deposit amount) of damages at most and the rest will be dealt with on your company’s insurance on the boat.
My Family had visited from Utah and wanted to get out to sea and watch some whales. i found this company for $16 each person was a great deal for ab…
These guys are really professional and the trip was awesome. Highly recommended.
2233 W Balboa Blvd Ste 104-324Newport Beach, CA 92663
From Business: Envision charters offers a variety of sailing charters within Newport Beach including Harbor Charters, Sunset Charters, and Ash Scattering Remembrance Sails. The …
The trip was soooo cool! The captain went all out to find whales for us. What a gift today was. Thanks so much!
3333 W Coast HwyNewport Beach, CA 92663
From Business: We are Newport Beach's newest electric boat rental company. Our fleet of reimagined Duffy boats include modern and luxurious aesthetics, iPad integration with pre…
333 Bayside DrNewport Beach, CA 92660
From Business: NO other charter Company in southern California CAN offer the history. Experience. And service that Marina sailing CAN. We offer exceptional instruction and a vas…
2901 W Coast HwyNewport Beach, CA 92663
25. Paddle Power
1500 W Balboa BlvdNewport Beach, CA 92663
From Business: At Paddle Board Newport Beach, we provide quality Paddle Board rentals for your visit to Newport Beach. With a friendly staff and excellent service, hop on your o…
So disappointed in this place! Purchased a voucher via TravelZoo to go on an electric boat ride. I knew it was a holiday weekend, so I made sure that the voucher was valid on holidays before buying. When I called Newport Fun Tours to use my voucher, they lady said that they would not honor it, as their boats are in high demand for holidays. I called back again, and found out that they had full availability for both Sunday and Monday of the holiday weekend! No boats even booked! But they still would not honor the voucher. They seem like a great deal and a fun activity, but they are dishonest and won't keep their word. Stay away.
This was a one of a kind experience! From a great demo video to give u the basics and get you excited to fly!to the super chill crew. Who were a 180 degrees to how intense the ride was! lolrequired serious concentration to figure out how to maneuver but once you got up it was an amazing feeling!I was bummed i didn't have any control over the throttle. Next time i will thought!
I write for the Newport Beach Independent newspaper, so when I was asked to review fun activities in Newport Beach for locals as well as tourists, I was ALL OVER the Jetpack! Had a great time, they were wonderful and patient as I overcame my face plants and initial fear of water, but they got me UP, walking on water and delivered 30 feet of air beneath my feet. If you love the water and sense of adrenaline rush, a big thumbs up.
Its awesome. Took me a little longer to get it than I thought, but now I am addicted!
Who doesn't want to fly a jetpack? Well, Jetlev Southwest can make that dream a reality, so why wouldn't you give it a shot?
Had a wonderful wedding with Admiral Yacht Charters. This company comes highly recommended.My husband and I wanted a very personal, intimate wedding for 75 guests and it was just perfect. We looked at all the companies and yachts and decided on the Spirit of Newport with Admiral Yacht Charters, because of personal service and price was very fair. The owner Debra is very flexible and knowledgeableabout how to make things run smoothly. She was very prompt with getting back with me even late on Sunday evenings. They only own 1 yacht, so it is very clean and quaint. The yacht feels like a private yacht with lots of outdoor space, walk around decks and high ceilings and lots of indoor spaces as well. Give her a call, she is a dream to work with.
Had a great time at my friend's wedding! Ran accross this page and remembered she said her experince with the coordinators were seamless! The Food was good and the Captain was so nice! We all enjoyed ourselves!