If I could rate them lower I would. 8 weeks to get my mower back and not one call from them. I had to call every time to get an update or reason why it was not ready and now it is broke again because they left a part out, May 2016
Allowed free pick up of riding mower with coupon. Bill came to $250.00 to replace blade, change oil. Outrageous prices and rude never offered to show me parts they supposedly replaced. Have had nothing but problems with Snapper lawn tractor.
I purchased my snapper from Absolute mower in Newnan Ga. two years ago thinking I would get better service at a local shop than a "big box" store...NO SUCH LUCK!!! No wonder big businesses have taken over. When my TWO YEAR OLD snapper would no longer pull itself forward or reverse I brought it in thinking that since it was still under warranty I would get taken care of. I was told by the owner that snapper mowers are no longer built well and that if he honored all his warranty work he would,"be out of business." He then said that I needed to call snapper myself and complain. Well im sorry but I didnt pay over 1300$ for a new mower to take on a part time job. Seeing that I was getting nowhere with him I then tried to meet him halfway and told him I would purchase the defective two yr old clutch but I was not paying him the 75$ an hour shop fee to install it. He then went back to his old standby saying,"not my problem I gotta stay in business." By the way Absolute, 75$ an hour, my doctor doesnt charge that much and he went to college for ten years. What did ya'll do go to the snapper repair weekend seminar??? These guys are a joke and I strongly urge you not to get tangled up with them because your warranty will not be worth the cheap paper it was written on. Luckily another mower shop in Newnan took care of me even though I didnt purchase the mower from them. 37$ out the door while absolute had plans to get me for over 100$ (on a mower that was still under their useless warranty)...