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Garbage Collection

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Massiel F.

09/13/2015

Overall

CLM = Waste Industries of Stockbridge. We used them for several years and had nothing but problems. They raised the prices on us 3 times in 2 years. They were partially picking up my trash. I come home after work to find my trash can half way in the street with some trash still in it. I called customer service and they offered me free recycling for the inconvenience, so I took it since we do a lot of recycling. The delivered 2 bins and everything was ok, until they started charging me $18 per bin. I call them again to talk about the charges and they basically didn't wanted to work things out. I told them I was going to take my business some where else and they were like "ok, can we pick up your cans this week?" SURE YOU CAN! & they did. Needless to say, their customer service is not there for you, they are RUDE. I rather pay more I be treated with respect. Pollard Sanitation here we come!

Lora K.

10/04/2013

Overall

CLM is Waste Industries of Stockbridge. We switched to them when our previous service's quarterly fee got to over $90. We saw the CLM trash cans and called to sign up. They offered us service for $39 per quarter. Sounds great, doesn't it? Well, from the beginning, we had nothing buy problems! They took our first payment over the phone. Fine. Then we sent in the pro-rated payment for the rest of the sign-up month. They said they never got the check so we had to pay it again. And now we have to keep the amount deducted from our bank balance in case they suddenly 'find' the missing check and then cash it--which I have NO doubt they would do. Needless to say we never sent our payments by mail anymore--and it's the only way to pay without being charged a fee.Phone payments and online payments have a $4.95 fee!! The can they gave us was disgusting--filthy inside and covered in black mildew outside. Then, they kept missing our pick-up. No matter how many times I called, they kept missing us. It happened at least half a dozen times--just in the first few months! Their customer service is horrible! The people are unbelievably obnoxious and blame you, the customer, for everything. They are loud and rude. I just don't know how they stay in business. Today was the last straw for me. I made the quarterly payment online on Monday and got email confirmation and an online receipt--both of which I printed out (I learned my lesson with them blaming the customer for everything!) Today, 5 days later, I get an email from them saying the payment was returned and if I have questions I need to call. I call. I get yelled at that I must have made a mistake. I tell them I have printed receipts. Everything was done correctly. The woman was talking so loud at me (and I am hard of hearing), my head started to hurt. They want me to make another payment. I don't think so. I am so done with this company. I wouldn't give any star, but in order to post a review, you have to give a star rating. They don't deserve the one star. BUYER BEWARE!

quatro

05/02/2009

Overall
Beware

Before you decide to use this company's service do your research. Ask around and read the reviews on their service and treatment of their customers. I was a customer for eight years and things were ok, as long as I did not need to contact them for anything. As soon as you have to deal with their customer service, you will see what I, and the other people are talking about. Good luck.

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