I picked up the phone I left for repair because it had been 10 days and hadn't been repaired. When I picked the phone up the screen had been broken and phone not repaired. He tried to tell me that it was broken when I brought it in. It was not broken. They do not know what they are doing there. DO NOT GO THERE FOR REPAIRS. THEY DO NOT KNOW WHAT THEY ARE DOING> THEY SHOULD HAVE NO STARS>
Honestly the only reason this store gets a star is because I don't have the option of giving 0 stars. I have been with Verizon for over 10 years and I have never been ripped off as bad as this store did. I went in for an upgrade. A sale's associate named "Fortune" was assigned to me. I decided on the Iphone 6, and after he tried to throw in a "free" tablet, I told him no because I did not want to pay anything extra per month. He then said he would throw in a bundle package which would be completely free, no extra charges per month. The "free bundle" would include a UE Boom speaker and an extra charger. My friend and I repeatedly asked what the catch was and he assured us there was no catch and the amount I paid that day would be it. I told him I recently went back to school and didn't want to spend a lot of money so if there was some fee to forget it. I pay for my phone and case, and as I am paying, I see the retail price for everything and freak out. He once again reassured me that was the total savings and not to worry, that I would absolutely not pay that. Here I am three weeks later. After an hour in the store with no help (I was told I shouldn't speak with the manager because they probably wouldn't be too nice to me and my best bet was to call customer service), I also spent an hour on the phone with customer service. Come to find out, the lovely store associate charged me for the case, speaker, and extra charger. So the $330 that I paid in the store did not go to the phone. Instead, he unknowingly put me on a monthly access plan and charged me full retail for the phone. The $330 I spent went to that "free bundle". Now it makes sense why he did not give me a receipt and had to go back for one. Customer service said it is disgusting how many calls they get like this because the store associates work on commission. Unfortunately, I tend to believe people are honest but this is obviously not the case at this store. I will never go back to this store again for a phone. Ever. I would suggest getting a phone online or finding a different carrier. I basically was played big time and am out over $330, and now signed up for some stupid monthly plan. I had an upgrade and could have had the phone for $200, so why would I have agreed to pay $650 over two years? I didn't even know they had an "access plan" or basically a rent to own plan. It truly is disgusting, and I would never allow my business to operate in such a disgraceful and dishonest manner. Yes I am sure the numbers for your store look great, but good luck keeping customers with such bad business. Word travels fast.
This store sucks ....it don't need a star ....they sell broken phones and have very bad customer service.