Lebanon Farms Disposal Inc
230 Obie Rd, Newmanstown, PA 17073
Phone: (717) 949-2773
TollFree: (800) 533-5356
08/05/2011Provided by Citysearch -
LFD uses 2 seperate trucks in our area for trash and teh recycling. I like the fact that they actually pick up any garbage laying near the cans that may have blown out or fallen. I have never had any customer service issues with LFD. Everytime I call, I get a prompt answer and great advice/explanations for the services I've requested.
I used their dumpster services recently, and the 1st time I had an issue with the driver coming at 6 am to drop it off, but when I called and told them the issue I had, they promptly apologized and did what they could to schedule my pick up/drop off at a better time the next 2 times I called.
One afternoon I called for the pick up and they were here an hour later to switch out my dumpsters, AWESOME!! It saved me from having things piled up in my yard while I waited for them.
Their costs are the cheapest around for dumpster rentals. They do their best to get the dumpster right where you need it, and even fix any upheavel of grass the dumpster may have left behind.
I will continue to use their services, and have already told people about their amazing services when they say they need things like that!
02/24/2011Provided by Citysearch -
I have had Lebanon Farms Disposal for at least 15 years as my trash collector.
We've never had a problem with them and I have seen the two separate trucks they use for garbage and then later recycles.
As far as the customer service when I needed to call, they were always polite and helpful.
I usually don't write comments but after seeing the negative things, I had to let people know how I felt.
11/12/2010Provided by Citysearch -
Lebanon Farms Disposals throw EVERYTHING (garbage, recyclables, cardboard) into the SAME truck. I never noticed because they usually come around 4am Friday morning (and on a side note, almost always wake me up). Last week, my husband had to get up really early for work and noticed what the garbage collectors were doing. He said, ""Hey, They Just Threw Everything into that one truck."" I later called the company to first ask whether or not they had hybrid trucks. After she told me that they did not, I told her what my husband saw. She said that ""No, that never happens"" and that the company could be fined. I decided that I wanted to see for myself. I knew I did not have to set my alarm because like I said, they almost always wake me up . . . Well, sure enough . . . it happened again. EVERYTHING WAS THROWN INTO THE SAME TRUCK. I'm not saying all personnel do this, but watch for yourself, especially if you have a Friday morning or any other early morning pick up. Now I'm deciding whether or not I should go to the papers.
10/13/2010Provided by Citysearch -
Customer serivce is a joke. Spoke to Lisa a few times, horrible attitude. Wouldn't answer my questions, acted like she didn't have the time for me. The trash collectors actually broke my trash can and damaged my mail box, probably from the way they throw things around. At one time I called to have a large item hauled away and they refused it.
05/24/2010Provided by Citysearch -
I ordered a 20 yard dumpster for Friday...I awoke to find it sitting in my driveway, i never heard them drop it off. Dumster was nicely painted and didn't look like a rust heap in the driveway. I called at 12:30pm to let them know they could pick it up, and they picked it up an hour later...and my wife didn't hear them picking it up. amazing. Will use this service again if needed. They were also $150 cheaper than the nearest competitor.
12/30/2009Provided by Citysearch -
My family has had Lebanon Farms Disposal for several months now, not only does my brother-in-law work there but my boyfriend as well. My brother-in-law is a loader, he's the one that ""throws"" the trash cans everwhere! Just because the truck that picks up your trash is bad at what they do, doesn't mean all the loaders are like that. This is just giving the company a bad name. My brother-in-law busts his a$$ everyday to do things the right way. And my boyfriend is a driver, and he makes sure his loaders put your cans were they belong and makes sure they do things they right way. So before you go judging LFD by the people who pick up your trash, you should think, maybe its not the company maybe its the people the company hire. LFD is the best trash service my family has ever had and it's not just because im dating a driver or my brother-in-law is a loader. It's because every single one of those drivers and loaders work hard everyday to get rid of your trash. and im my opinion, if you dont like LFD maybe you should get another Trash Service.
11/20/2009Provided by Citysearch -
A previous reviewer said that they ""Know what hard work is"". I'm sure they do, they probably make it harder for themselves and everyone connected to them in any way. Customer service in nonexistant, the office staff is clueless and the truck workers are loud and seem to be fond of tossing cans around. I would give negative stars if I could.
10/22/2009Provided by Citysearch -
This company drives through my quiet neighborhood in their noisy trucks at 4:00 AM on Friday mornings. Who in their right mind would do that? I have the pleasure of hearing them empty my neighbor's trash, throw the can around, backup with their noisy alarms beeping...isn't that still considered night time? Aren't their laws about disturbing the peace?
09/08/2009Provided by Citysearch -
I think LFD is great. Some people think Waste Management is good okay. Well it is a locally owned business not an International business. It is run by a few brothers that really know what hard work is. They would do anything for anyone, I am sure if they have to do work for people who are a pain in the a** they are not going to be nice, which is with everyone. I would recomend LFD ahead of anyone else... They know what hard work is!!!!
03/24/2009Provided by Citysearch -
We never received an invoice from this company. Learned about a past due invoice from a collection agency. Tried to call and clear the invoice and was treated terrible. Would never deal with them again. What they need is new office staff with manners.
I would give them a negative rating but that is not possible
09/03/2008Provided by Citysearch -
This is a little odd but I am looking for someone who used to work for Lebanon Farms. His name is Joshua or Josh Lablanc. I am a friend and I can not find him any where. I want to make sure he is ok. If anyone know his where about please reply. Thank you so much!
06/27/2008Provided by Citysearch -
I have only had this company for 6 weeks and half of those weeks I had to call becasue they never came to get my trash. Lisa in the office is not nice to speak to at all. The others are not bad. They act like they are trying to take care of the problem, but it usually takes yet another phone call to get something resolved. I can see why they don't give discounts, most people would drop them in the first couple of weeks. We went with this company becasue they are a little less expensive than Waste Management. I wish we would have spent the few extra dollars for better service. You get what you pay for!!
05/28/2008Provided by Citysearch -
As people have mentioned already, the customer service for this company is horrendous. Polite questions are met with hostile attitude and I definitely agree that the woman (I think her name was Lisa) that answered the phone needs to at least attend a seminar on customer service and positive attitude or be replaced altogether.
05/13/2008Provided by Citysearch -
I found the office staff to be helpful, they even waived my delivery fee due to being so close. Yes, the office manager has an stand offish attitude, but customer service is not always easy. The woman at the front desk was more than friendly. I will recommend them to anyone.
03/19/2008Provided by Citysearch -
The company is poor in service and office mgr has an poor service attitude.
The garbage handlers throw the can and lids separately on the street or lawns,
just anywhere it lands. Sometimes trash is laying in the street because they
fail to dump trash in truck properly. When speaking to the office manager, she
fails to communicate any concern, regarding any issue you call about and has
a tone in her voice like you are bothering her. It appears that if she has to do any work
regarding the nature of your call, her vocabulary and voice has lots to be desired.
There are customer service seminars available for employees like this to attend.
The company should consider sending their office mgr to a seminar or replace her.
02/19/2008Provided by Citysearch -
I hired this company when I moved to Lebanon city. In the two years I live there I had to call them 12 times to get my trash picked up. They only seem to come when it is convenient for them and not every week as they are paid to do. When I moved to Reading, PA I kept them as my trash company because they do not issue refunds and I was still paid up for a few more months. I've been in Reading for 6 months and I've had to call them 5 times already. This company is just plain unreliable. Because of so many missed pick ups I was given some credits. Each time they billed me instead of crediting me and I had to call back again. They are just not worth the effort it takes to use them.