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Where Quality Remains On Top

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General Info
We offer the highest quality roofing services that are: Fast, Affordable, and Reliable. For a free estimate Contact Us
Hours

Regular Hours

Extra Phones

Toll Free: (800) 606-8898

Services/Products
Residential Roofing: Commercial Roofing: Industrial Roofing. Serving Los Angeles, Santa Clarita, Glendale, Burbank, Canoga Park, Northridge, Chatsworth, Van Nuys, Sherman Oaks, Encino, Tarzana, Woodland Hills, San Fernando, Southern California
Brands
Commercial, Residential
Payment method
mastercard, discover, visa, amex
Neighborhood
Newhall
Accreditation

771380

Categories
Roofing Services Consultants, Altering & Remodeling Contractors, Gutters & Downspouts, Roofing Contractors, Home Improvements, Building Contractors, Roofing Contractors-Commercial & Industrial, Home Repair & Maintenance, Building Construction Consultants, Construction Consultants
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mm91351789

03/24/2011

Provided by Citysearch - 
Overall
Stop do not use Apex

I called Apex Roofing 10 days in advance and set up a roof inspection with Natalie. The day before the scheduled inspection I called again and spoke with Natalie to confirm our appointment. I requested a 1030am appointment but she told me that the only thing she time slot she could guarantee was between 8am-12noon. I could however call back in the morning and see if I could get a closer time once the days work schedule was posted. I called the next morning and spoke with James who said you are on the schedule today between 8am-12noon with a request for 10:30am. I said ok please ask the roof inspector to call me before he arrives. James said he would pass the request along. Well I never received a call and I have been waiting in the parking lot at the new commercial building we are considering purchasing and I called Apex at 11:50am and spoke with James again who said the inspector is just running a little behind and he will be there shortly. 1pm called again and spoke with James who now said there is a mistake that I was not on the schedule for today. I ask how is that possible?? I have spoken with you 3 times today and this is the first time I hear this “story” at this point I was wondering if his was grossly incompetent or a bold liar. I ask who was the inspector scheduled and James said it was originally William (the owner) and now it is Ray. So I have waited in a parking lot for 5hrs and 4 minutes for APEX Roofing and no one is able to come out and inspect the roof. OH, by the way their roof inspection charge is not free they charge $250.00 for the inspection and I did not have a problem with the price but it would have been nice to receive just one call saying hey sorry we are not going to be able to make it instead I wasted 5 hours of my time and now I have to find another roof inspector before we can finish this commercial loan. Please do yourself a favor and select another roofer anyone has to be better. William, Jose, Ray, James and Natalie you need to work on customer service please. Thanks, MM.