I came here because they were one of a few local stores who seemed to have the phone I was looking for in stock. That was the only good thing about this store. Otherwise, it is dreadfully mismanaged.When you walk in, even during non-peak hours, customers are sitting around looking painfully bored. Good luck getting someone to help you when you walk in - but while you're waiting, they'll approach you and try to sell you Verizon FiOS.After over one hour of waiting, I found out that they couldn't help me anyway. I wanted to upgrade my plan, which the main customer service number told me I could do... but they told me I could not.The store is mismanaged, the amount of customers waiting around was increasing during off-peak times as service counters were closing down, the store is severely understaffed, and most of the staff who were there (not many) seemed unmotivated, uninterested, and lazy. Absolutely avoid this place at all costs.