Great car and quick service, good cars with a cheap price.
I was a faithful Enterprise customer, until now. I received a much better deal from Alamo. We had a seven passenger, fully loaded SUV and could not have been happier! We plan to use Alamo again and again! Thank you for your service!
Always enjoy the National team in Newark, car selection is great and always clean. this trip I left my phone in my car and was on the way back to airport when I realized it and one of the guys there had it waiting for me to come back. He pulled it out and said "Is this your's" with a big grin and before I even got close enough to talk to him. Nice people and will be back.
Clean cars, lots of options, friendly and fast service. Everything you expect after a long day traveling.
These people are rude, arrogant and liars. Their own staffers made mistakes in my reservation and the manager Dan Dugan, twisted it and blamed me! These people do not know how to deal with customers. I went by to exchange the car and extend, instead he tells me I must deposit $800 and pay $1,000 for the rental. Then goes to say he's taking the car back. This guy should go back to being a cashier, not a manager in training!!! Stay away from Newark location.
I was quoted $85.40 total charges, and the final bill (same amount of time and miles) was$277.80. I was lied to, and I'm not happy. I'll think twice before I use Enterprise again.Joyce Aurelius, Connecticut
Standard rental at National. Reserved on line, choice on Executive Selection, clean, full of gas and ready to go. Return very quick, just get out and go to terminal. Bill emailed before you get on your flight. Never any negative surprises. Will continue to rent as long as I can drive.
After twenty hours in the air it was great to have the excellent service that we received from Joe. A bottle of cold water, clear directions to get to the Turnpike, the seats were heated and the care warm. He was very patient to point out all the features and get my phone linked to the Bluetooth in the car. they well be my go to when next in Newark!
Stay far away. I have rented from enterprise for years, as well as worked for them. Renting cars from enterprise has been terrible since day1. 1) They try to force, use mind games, coerce, down right make you feel bad about whether or not to take their ADDITIONAL insurance. 2) The car are normally dirty3) check engine light are on in most vehicles. Do not allow them trick you into believing they just took the car to get a oil change and that the light will go of after a couple miles. IT WON'T, 4) the tire pressure light is on in almost every car and employees will tell you anything so that you take the car. Whatever you do take pictures of the vehicle prior to leaving the facility employees will try to give you a damaged car if you don't accept the insurance just to show you a lesson. They will go as far as inspecting the vehicle and purposely over look the damage and if you don't spot it guess what your screwed. I've witnessed this all to many times.5) If your in an auto accident and your insurance company is paying enterprise directly DO not let enterprise employees trick you into paying anything they will tell you some bs about taxes.. don't believe them. The only thing you should put down is a deposit which you get back, tell them to adjust the rate so its under the amount your insurance company is paying or ask for a supervisors or management contact number and call them while your in the office.5) As far as working for them this is not a long term job is the kinda gig you get to hold you over until something better comes. Beware you can get stuck but If you rub the correct shoulders then opportunities for progression is possible but you'll soon realize the pay structure is absurd. The assistant and branch manager get a 2-4% of the monthly revenue, something that sounds intriguing but in actuality you can/ will make less then a new hire if your team isn't hitting goals or customers get into accident (branches pay their own vehicle repair bills. if you rent a car and dont take enterprise insurance and happen to damage the car, then that location has to pay to get the car fixed, which takes away from the total revenue for the month which is literally taking money out the manager and assistant manager pocket, hench why employees are so gung ho to sell insurance "lessen the blow if in fact the vehicle is damaged)6) as for female's BRM is the ceiling and minorities don't waste your time. Majority of new hires are females or minority, directly reflecting the demoographics. Ironically 95% of senior management is white males. That is not a coincidence. All in all rent if you must after you have exhausted all resources
I rented from the Newark Airport location and the customer service was exceptional. The counter agents were so nice and helpful, even to the customers next to me. When selecting the vehicle, the rep was so courteous helped me choose the best option for me and my family. This was a great way to start off my vacation. Thanks to all at the Enterprise office at EWR. :)