I had problems the first day I purchased my car. It was a red flag, but I was like i need of a car, and I liked the car.3 months into my 6 month warrenty, I called and left messages with the service department to schedule a appointment to look at the problem. When I tell you I left messages literally for 2-3 months straight, and they never replied once!!!!! So unfortunately my car shut completely down. The warrenty ran out by a few days, a week or less. Do you think they honored my warrenty? FFFF NO. Plus I set up auto pay with my bank account so that I don't have to worry, and they don't have to worry. They got their money on the wood every time, no hassle, excuses, promises, disappointments, nothing. I AM A VERY UNSATISFIED CUSTOMER, AND COX AUTO GROUP DIDN'T VALUE ME AS A CUSTOMER.TO EACH IT'S OWN. BUT I DO NOT RECOMMEND GOING TO COX AUTO GROUP.
I drove to deleware from jersey to look at a 2008 ford f150 I saw online for $7,999. When I got to the dealership there was a $6,999 price tag on the glass. Which upon my arrival they quickly removed and told me that was a previous price. That was a joke to begin with. I wanted to see if I could add on an alarm and a radio with a aux output for my ipod to the final price. They said they could do it and they were giving me a nice head unit at cost for only $200. and a great alarm system at cost for $300. which they will split the alarm with me for $150. Come to find out when I went to get it installed the head unit was $99. to the general public and alarm was $150. to the public. So obviously they were just lying to get the sale and be done with it. I would say about 4 to 5 days after I bought the truck. I was at pepboys buying some accessories for it when I went out to start it, it wouldn't start. After a jump from the people at pepboys they said I might need a new battery. After 3 weeks of having the car and about 3 or 4 times of it not starting and needing a jump, I took it to Depalmas in clementon and they said I needed a new starter. Which was 292 bucks installed, and on top of that my service engine soon light came on rediculous. About a month later Ray my salesman called me and said they had made a mistake with the registration costs and were short about $80 so they said that will have to be paid for. I laughed and told them, wait for your mistake in counting you want me to pay out of pocket, I said absolutely not your fault you fix the problem. So they did. 1 hour before my temporary registration expired 60 days after I bought the car and after numerous phone calls I had to drive there and pick it up before I had an unregistered vehicle, again rediculous. So I then had to get truck inspected 14 days after I got new tags and of course, I failed inspection because of my engine light being on. Took it to an emissions facility and they said I need a new cat converter. I called the dealership and the manager Jeff said, I'm sorry they are used cars and I'm not replacing a cat converter for you good luck man, and hung up. I've bought cars before new and used and have never seen a level of customer service this low. I mean come on I understand that things go wrong but all this in less than 2 months after I bought the car is just rediculous. Do Not Buy Here!!!!!!