Matt Slap Subaru
255 E Cleveland Ave, Newark, DE 19711
Fax: (302) 737-0920
TollFree: (800) 387-8521
Parking: Self, On Site, Free, Valet
Wheelchair Accessible: Yes
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Salesman will be very friendly and do a lot and say a lot to gain trust (typical).
Salesman said he had never heard of the Subaru Guaranteed Trade-In Program (GTP):
They will try to give you less than the (GTP) for your Subaru trade-in. I mentioned when I went to buy my new car that I received a letter from Subaru saying my car was worth more than what they were offering, and the salesman brushed it off as "marketing".
The salesman also shook my hand on a negotiated price for the new car. 20 minutes later he came back saying he had made a mistake and needed to increase the price by a couple hundred dollars.
The financing lady tried to pull a fast one on me as well for a couple hundred dollars. When I went to sign the finance papers, I noticed that the price of the car was higher than the final agreed upon price. First she said that it was some sort of "processing/prep fee" that was built in, and then I pointed out that she had listed the "processing/prep fee" further down in the final document. She then said that she had made a mistake and that it was actually a transfer fee for theft insurance from the dealer to me for the car. They were doing me the favor of transferring it to me for a couple hundred dollars. She rushed me through the process of signing in hopes that I would miss this. Her words were, "No one has ever turned that insurance down". I replied to her that maybe no one else had ever noticed this bogus theft insurance "transfer fee" before, as it was not even itemized on any document I signed. It was just added to the final negotiated price of the car.
Salesman name: Han Dervish