I live in Fremont, but brought my car to ACC Auto Collision for Repair in Newark. I had been in an accident on the way to work and ACC was so fast and organized they had me in a rental car and on my way to work in a matter of minutes even though I was still recounting my crazy story on how I got into an accident. I dropped my car on a Weds and even though my front end required new parts/paint, they had the car ready for pick up first thing Saturday morning. The paint matches the rest of the van perfectly, you can't tell it was ever damaged and I've had no problems with the parts. The office staff is really good about keeping you up to date on expected time to return the car to you, explain things in laymen's terms, they are friendly, have car rental on site that gives discounted car rental (saved me a ton for a midsize) and a location that is easy to get to with easy parking. They even vacuumed my entire van and washed it which was unexpected. I got it back in better shape then I brought it to them. I would definitely use them again :-). They made the process very painless. No complaints - Great service ! Very professional from the repairman to the office staff, manager etc., YOU CAN TELL THAT THE PEOPLE WHO WORK THERE TAKE PRIDE IN THEIR WORK AS IT SHOWS ACROSS THE BOARD !
My wife’s Acura RDX need rear bumper repair, it was hit by Honda Civic. The bumper was having a dent about 1 foot long on the left side. We were using Geico insurance and ACC is the closest approved repair list. We get an appointment within 2-3 days, went there Tuesday morning, get the rental car (From Enterprise) on the site, and took about 20 minutes to drop the car do paper work. ACC keep me update of the status daily through texting (You can choose contact preference email/text/call). The car was done on Thursday, picked up in the evening. I was very surprised that the bumper looks like brand new, no any noticeable repair; they even paint the small crack on the right side of the bumper not related to the accident. The cars also get washed and vacuum. Came home and found out that I forgot to remove my home key from the rental car key chain, ACC mail the key within 2 days I received it. I would definitely get back to ACC for any paint services if needed again in the future.
My car was in an accident and was taken to ACC. I told the Geico adjuster that a certain function wasn't operating properly. I received a prompt and very detailed estimate for the repair and I was a little shocked at the high cost! They explained it's mainly because they use high quality paints that cover each replaced/repaired part 360 degrees to ensure that the paint will never peel. Their work is backed by their lifetime guarantee! It was very convenient that ACC had an Enterprise right inside their facility. I received almost daily emails to keep me apprised with how the repair was going. My car was ready in just over a week. The car looked good. The part that wasn't functioning properly after the accident still wasn't fixed. I was quite disappointed but fortunately it was an easy 15 minute fix. All in all, I had a good experience there with staff taking the time to explain things to me and working hard to do quality work and making me a satisfied customer
Over the years, my family and I have used Automobile Collision Center to repair our SUV on three separate incidents. Two of those accidents were caused by uninsured drivers and the third by our neighbor. Our poor SUV! But, each time Automobile Collision Center fixed the car like new. Even the door handle feels better when opening it, and some of the nicks and imperfections that weren't in the insurance report were fixed too. Yes, I noticed them, and they didn't even tell me about them. The impeccable service has been outstanding, and Nancy the receptionist even remembered my name. I am so impressed with the service from the first phone call to pick up that I gratefully sent the owner Mr. Choe a basket of chocolates from Fannie May.
I just bought a new car and it only took a few months before someone texting while driving decided to rear end me. It's not often you walk into a body shop under these circumstances and find yourself pleasantly happy upon leaving. The service at the shop was courteous and knowledgeable about the whole process. I was able to drop off my vehicle, pick up a rental, and handle paperwork in time for my morning meetings. Rito (Very helpful) was great..! Overall, I would definitely recommend this body shop to my friends and family. Felt like it was a one stop shop with knowledgeable staff, which helped the sting of fixing a new car... Thanks ACC
The newark location is actually partner with Geico, and I have the opportunity to get served because I took a Geico express repair right there. It has been two times they help me with my car, both are for bodywork. The work is great, which makes the part look like brand new, and they have life time warranty for their work, just keep all the documents. Further more, if there is anything unexpected happened before you picked your car, which causes damages, they would be responsible for it totally, they are always working to get your 100% satisfaction.
First time here, hopefully last time, too. Honda Accord Coupe with metal gray paint was keyed and had to be repaired so I can return the lease. Their streamline service is worth the visit! Insurance (Geico) and rental (Enterprise) onsite, do your homework and make appointments, you could be driving off a rental in less than 30 minutes. The car came back to me like the day it rolled off the parking lot 3 years ago, minus the dusty look it already has, lol. Overall the experience has been very nice, and I would be back, if I ever need another paint/body job done.
I recently had an accident repair done at ACC Collision and they did a great job! My Chrysler 300 C was good as new once the job was complete. They kept me informed throughout the entire process and performed a nice detail on my car as well. My bumper was smashed and my trunk had minimal damage but they went the extra mile and repainted my trunk and also put new emblems on the back of my vehicle too. I would recommend this place to anyone looking quality work done. By far it was one of my best experiences dealing with a collision repair.
A few weeks I wrecked my Chevy traverse and as pretty distraught. I called my insurance company and they recommend ACC Collision. I was thoroughly impressed with everything from getting a car rental on the spot, to the text messages providing regular updates. What was even more impressive was that they were finished with my car a full 24 hours than when originally promised. All their staff was very friendly and professional. I hope I don't wreck again, but I'll return to ACC if I ever do again!
I have my car repaired at ACC collsion center through Geico. I have very pleasant experience with the staff and service and they are prompt and able to make repairs with perfection with lifetime warranty. Staff is very patient to collect each minor detail about the repair and also hand over the car in pristine condition as if nothing happened to the car. I highly recommend this place to everyone who is looking for best service.