I wanted to get the floors in my new apartment buffed and a coat of polyurethane put down. I called many places, and kept getting the run around. One place missed an appointment to give me an estimate. Others had only music, not an answering machine message. Some seemed to operate multiple businesses from the same number. I knew I needed a legit. company that was licensed and insured to get through the condo office, and I was getting really worried. Then I called New York Flooring. When I told him I was on a deadline to get this done, Sean, worked me in for an estimate the day I called. He was prompt and friendly. And, he gave me a completely honest assessment. I knew the floors were in pretty good shape, but I thought they needed a little work. He said, basically, that they really didn't need the work. He pointed out a few minor flaws, and said that buffing and putting down polyurethane wouldn't solve those problems. He said, he could sand the floors, etc., and that would cost more. He said I could do it, but it wouldn't make much difference in the way the floors looked now, and if it were his apartment, he wouldn't do anything. Basically, he had the opportunity to make $700 to $950 off a sale to me, and he was honest instead. He even gave me advice on which products to use to clean the floor myself. I was so stunned by encountering someone who was polite, prompt, knowledgeable and honest that I didn't know what to say. Use this company--if they're this honest, helpful and prompt for someone who isn't a paying customer, imagine how helpful they could be to someone who is. Also, pay attention to the name. There are other companies with similar names. Their website is: www.newyorkflooring.com
Wood Floor Planet is a business focussed around integrity and customer service. Eddy was an incredible pleasure to work with and was professional and kind from start to finish. I had an extremely small window of time to complete the project, and everything from the initial quote to the final product was completed with transparency and care. For instance, I only had two short mornings in my schedule set aside for quotes, and Eddy made a special effort to see my apartment on Easter Friday as that was the only remaining day that worked for me. Of the four quotes I received, Wood Floor Planet was the only one that provided a precise breakdown of all labor costs and materials. Eddy brought samples of the wood I was interested in to my apartment so I could get a better sense of what the wood looked like on site. I also had special soundproofing requirements, and Eddy was flexible in adapting my design to the project. He spent time to research the materials I suggested to make sure there would be a positive result. Finally, I was out of town for most of the project. While it was nerve-wracking to be away from my apartment while the work was being done, Eddy communicated consistently throughout the period and sent me photos at every stage of installation. He always addressed my concerns with clarity and patience. I have worked with wood flooring businesses twice before, and this experience exceeded my expectations. The professionalism of Eddy and staff have raised the bar for others in the business. Thanks again for the wonderful job, and will post pictures soon.
It's rare that I write a review, but Eddy at Wood Floor Planet was so fantastic that I just have to give him kudos. We had a floor emergency and needed floors within a few days. After visiting numerous flooring stores, I went to Wood Floor Planet. Eddy was super helpful in helping me find several viable options and giving me advice on pros / cons of each choice. His prices were reasonable and he was able to expedite the delivery and make my deadline. Unfortunately, we underestimated the amount of floors needed and I contacted Eddy to see if he can help out. He responded within minutes and had new floor to us within a day. Eddy is very knowledgeable about all things floors and very patient and helpful in guiding me through this very confusing decision process. If I ever need floors again in the future, I am going to Eddy!
After many visits/estimates by various contractors to finish my basement, I went with Wood Flooring USA and I would highly recommend them to anyone. They completely renovated my basement just the way I had envisioned it- they took the time to fully understand what I was looking for and provided me with good suggestions. The guys that work for Wood Flooring USA are respectful and really knew what they were doing. My basement is now my wonderful family room- from the sitting area to the laundry room, the lighting and the flooring...I couldn't ask for more. Thanks!!! I will definitely be referring you to my friends and family!
I really can't say enough great things about Wood flooring USA. It's definitely apparent they run their business with the utmost integrity and focus on customer care. They took the time to learn how we really use the rooms where we were replacing the flooring, made recommendations, and then thoroughly explained benefits of each type of flooring. Their quote was very reasonable. When they installed the hardwood floors, the installers were very courteous, treated my home with respect, and did a great job of cleaning up Thank you!!!!
Vitaly and Oleg did a top to bottom renovation for me. I highly recommend them because they were competent, were able to solve every unexpected problem, and completed everything on time, even with the chaos caused by Hurricane Sandy. These guys care about their reputation and they also have reasonable prices. As far as the store goes, they gave us a great price and gave us good recommendations, and I am very happy with our floors. Skilled contractors are very hard to find and these guys are exceptional.
By far my best customer service experience in NYC. I have never had to shop for new hardwood floors before, and after visiting many showroom in Manhattan and Brooklyn, I found Wood Floor Planet on West 47th Street. Eddy, was knowledgeable, kind and patient. And: I got the best rate in town, with a very fast turn-around, and the driver was there the minute he said he would be. You cannot ask for anything better. Very highly recommended. I wouldn't even think of going anywhere else.
I was looking for a contractor and found Wood Flooring USA. They helped me to select design parquet floors and borders and professionally installed it. I got a package deal price and my floors looks beautiful. I get compliments and I can't seem to get enough of the beauty. They did a great job. Their service is professional and very friendly people to deal with. I highly recommend them. They know what they are doing. Prices are very affordable. Thank you guys.
Wood Floor Planet are awesome! They care more about educating you on your flooring investment and making sure that you choose the correct floor for your project than to just make a sale, although they also have the best pricing of flooring in town and there is absolutely not a reason to go any where else because of their products and service. They also have an abundance selection of flooring. Ask fo Eddy, he's the man. J. Lemle
After weeks of shopping for a new floor for our apartment I took the advice of a relative and made an appointment with Wood Flooring USA. What a pleasure dealing with Tatyana, she is a true professional. My wife and I chose a floor and further compared the price with another store. We got a great deal at Wood Flooring USA. We recommend anyone looking for a floor to do same .. You won't be disappointed !! LENNY D.