I had such high hopes for my first time at a Hard Rock Cafe, but I think this location doesn’t handle being swamped very well. I went here with my family, and the poor waitress couldn’t get our orders straight. I could tell she was swamped with tables so I didn’t make a fuss, but when I got the bill and noticed that she overcharged me for a substitution, I asked her about it. That’s when she hurriedly tried to explain it away as an unfortunate price hike due to my choice of substitution. When I explained that I would’ve just stayed with the original side if I knew it was going to cost so much more, she shrugged her shoulders and said she was sorry she forgot to mention it. The whole experience just left me feeling *meh* about ever going back to this location.
The games are nice for kids, but be aware it does get pretty crowded. Also the tickets won’t get you much, so go in knowing that you’re really paying for the experience and not the prize. The food is subpar junk food, and the wait is horrible—I had it once and it was a long wait for cold and dreadful food. The price to play is pretty steep if you want to stay long enough to actually have fun, so I would split the price with a group.
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Stay away !! This restaurant is terrible !!We were a group of 19 - After 4 hours Of waiting for my dinner - my fish was over cooked, cold - The manager has no clue how to run a restaurant - Her excuse was that she was understaffed Pls do not go to this place
Loved everything about it!!! Amazing food, service and atmosphere! We had the pasta ala vodka and chicken Parmesan plus sautéed spinach! Plus birthday dessert! ❤
This pizza is so good! We come here every time we come to NYC! It's a nice chill spot with music playing so perfect!
All I can say is "Wow" the food was so delicious! The service was great and I have never tasted soul this flavorful in a long time. I am so glad that we stopped by and I will most certainly revisit them again when I am in town.
Beautiful restaurant in Lower East Side serving delicious gluten-free food for brunch and dinner. Allergy friendly! Good service! Nice selection of wine and beer. Good for families, big groups, dates and private events.
Great Italian restaurant in NY i really love to go there.I like their salads and break steaks also souses.
The atmosphere is warm and comforting. The food was a bit frozen which was felt on taste but ended up tasting...ok. Hard to get waitress when you need attention from one.