I wish I could give then no stars at all!!! They are the worst and the owner is the worst of them all!!!He is currently holding my shoes hostage. He called my shoes Plastic and he couldn't do a better job with them meanwhile there are glue marks all over the shoes and very poor craftsmanship! I was not about to pay over $100 for a poor job. Faux leather shoes or not I am a paying customer and should be treated as a client and with some respect. When I told him I refuse to pay for the shoes until he fixes then he ripped the shoes out of my hands and put them behind the counter and said " well then you wont be getting your shoes." I said fine I will pay for them, get out of here and never use you again. I handed him my credit card and he replied with " I can only take cash now" ( when there is a visa sticker on his register) He said his machine "suddenly" was down! As I watched the previous customer pay with a credit card and it went through fine! I will be reporting him to the better business bureau but BUYER BEWARE!!! This is an absolutely horrible place, don't take any of your shoes here real leather or not!
The owner is a total jerk. This place is overpriced and does terrible work. There are tons of shoe places around that will do a much better job. Definitely skip this one!
This is a very convenient location for me, below the Port Authority Bus Terminal inside the subway station turnstyles by the uptown E train. I take my heels here to be re-heeled on my way to the office. They do the work while I wait, for $10 + tip. That price is pretty standard in NYC as far as I know. I just got toe tips & new heel tips on a pair of boots for $13, which seems inexpensive to me. I've paid over $20 at other shops.
I saw my friend's shoes that got completely ruined by this man. If you are looking for quality service, this place is definitely NOT the place to take your shoes.
The owner obviously wrote the above 5 star rating himself, because there is no way any customer would give this place that rating. The service is poor and brutish, and the owner exhibits a complete lack of care for your shoes. Mine were significantly scratched and seemed to have been filed since the soles were completely uneven. Do not go to this shoe repair store!!!
Brought in new $500 shoes for an outsole grip added & arch insert. assured 2X that the insert would be placed under the shoes' original insole, not done. wait while they fix it, get shoes back and there is damage to the original insole. I Express my disappointment and am told that the problem is I am too picky! No apology. They are the most unprofessional people I don't recommend at all.