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Hours
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Extra Phones

Phone: (212) 625-0868

Neighborhoods
NoLita, Downtown Manhattan
Category
Dry Cleaners & Laundries

Reviews

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MattTNYC

04/25/2010

Provided by Citysearch - 
Overall
Not worth the risk.

Absolutely caution NOT to use this place. I normally would not give such an extremely negative review, because few places truly deserve the one star rating, but White on White has earned it. My first experience with this place was OK, save that a white cotton shirt came back looking dingy like it hadn't been washed. Putting it through the wash at home got it looking clean, so not sure what I paid them for.


The more important negative was with two button down men's shirts. One was a brand new white shirt, never worn, right from the plastic. It came back with a large yellowish-orange stain on the cuff about the size of a half dollar that had obviously occurred during pressing. It may have been rust from the machinery or some kind of chemical. I brought it back and the owner offered to try cleaning it again. After two attempts at getting the stain out he claimed that the shirt came in with the stain on it and refused to pay for it, referencing their ""policy"". He did however, acknowledge that he remember that it was a brand new shirt.

The second shirt was a dark brown cotton button down that I had worn twice. I wanted it dry cleaned but the owner insisted that laundering wouldn't hurt the color and that it would be gently steam pressed, not dried, so the fabric wouldn't be damaged. This shirt came back with shiny singe marks along the edges of the collar, cuffs, and across the shoulders on the back where the pressing machine had burned the fabric. The owner claimed that this was because this shirt ""should have been dry cleaned"". He refused to offer me any compensation for either shirt, which were brand new and cost me a total of $400. The most expensive cleaning experience of my life.

Contrast this experience with Whirld, another NYC cleaner, that sent a shirt back with a tear. They acknowledged fault and gave me $150 credit for the value of the shirt. I would whole heartedly recommend them over White on White. They actually know how to run a business. Save yourself some money and grief www dot mywhirld dot com.