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Hours
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Brands
coaster
Payment method
check
Neighborhoods
Midtown Manhattan, Midtown East
Categories
China, Crystal & Glassware, Housewares, Furniture Stores, Gift Shops

Reviews

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Mary H NYC

07/10/2011

Provided by Citysearch - 
Overall
Great gifts, but watch out for that return policy...

We received two wayward, non-registry wedding gifts from this store. Just looking on the website, I knew this store wasn't really our style, but my newly minted husband and I got in a cab and dutifully returned the gifts.

I've been returning a lot of things lately, but Simon Pearce has the worst return policy I'd ever heard of -- it you don't have a gift receipt or know which store the item was purchased from, you can't get store credit. They were very nice about it, but you essentially have to walk out of there with something from the store, although they did offer to ""hold our merchandise"" if we couldn't find anything right away. Happily a couple buying another item in the store was willing to trade our store credit for cash, but that also meant that the store lost an expensive sale. They have some lovely things, but be forewarned -- if you don't know your recipient's taste, avoid this store or get a gift receipt. Their internal accounting problems shouldn't cause your friends and family any grief.

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