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Neighborhoods
Hell's Kitchen, Midtown Manhattan
AKA

Pets at Play Resort and Spa

Categories
Pet Sitting & Exercising Services, Pet Services, Pet Boarding & Kennels

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mik10019

10/30/2011

Provided by Citysearch - 
Overall
NO NO NO NO

I took our dog there for a trial day and I would say NO NO NO NO NO.

When I brought him in, the guy at the front desk barely said a word. He didn't make any effort to pet or say hello to my dog.

I wasn't offered a tour and felt extremely uncomfortable with that.

ABSOLUTELY DO NOT waste your money on people who will have no understanding for your pet's or your own personal needs , even though you pay good money.

I REALLY wanted to like this place!! It is close to me and convenient!! I was pretty excited to try it out.

When my dog came out of there, he was not himself at all. He seemed severely traumatized.
I did not want to bring my dog back to a place where he was VERY unhappy in the first place.

I asked people on the street and at the dog park on 52th Street about pets at play, many people have told me that the owner recently have changed the employees that have no idea what they are doing.

cmhahn

10/10/2011

Provided by Citysearch - 
Overall
The only place you should take your dog in NYC!

I have taken my dog to Pets at Play for over a year now. I am a professional dog trainer and I know how well they take care of my dog. The staff is amazing - when I bring in my dog he goes straight for them and they give him a big hug and off he goes with them his tail wagging like crazy! He always gets very upset if I start to walk away from him but he doesn't even look back at me when I drop him off. And he is so tired from playing when I pick him up!
I also foster dogs and have left them there and it was the best thing for them. They were socialized and loved. I wouldn't take my dog anywhere else!

NYCGUY10036

07/30/2011

Provided by Citysearch - 
Overall
Poor service

Not recommended. My dog was injured there twice and the staff claimed they did not know what happened.
1. The dog's ear was ripped and they did not tell me. Noticed it when I took the dog home and had to go to emergency for stitches.
2. The dog's leg was dislocated from the hip and the ball joint was broken.
They claimed they did not know what happened. So that tells me they do not watch the dogs. Dog is recuperating after 5 months !! and $7K of expenses.
As a result, the dog has a permanent limp for the rest of her life at 3 years old.
The Vets, breeder and other dog day cares can not figure out how the dog could have broken her leg that way. They all concurred I should not use this place.
This place does not monitor the dogs !!!

doglover10036

07/03/2011

Provided by Citysearch - 
Overall
Horrible owner! Ugly looking place!

Beware! horrible owner! Great workers horrible owner.
Referring to ""the guy"" as a business owner is horrible insult to anyone who runs a small business.
The owner is rude and unprofessional . The workers are great but I have no idea how would someone work for this guy...

Taking a tour of this place, it is a very ugly looking place....not where I want my dog in.
There are so many other places in the city so STAY AWAY FROM THIS PLACE.

alizastern

05/18/2011

Provided by Citysearch - 
Overall
Happy Puppy's!

We've been bringing our puppy here since the day she got her final vaccinations. My husband and I walked her over from the vets office as we were anxious to socialize her from the beginning.To say our dog is active and in need of exercise and stimulation would be an enormous understatement. My husband and I were also hoping to wear the dog out on the days that our work schedules coincided and we couldn't get her out for the HOURS that she really needed.

The owner and staff spent a significant amount of un-rushed time getting to know our dog and allowing her to get to know them. The morning of our first full-day visit, our pup, who had barely been outside for walks practically tore down 10th avenue to get to Pets-at-Play. She jumped up on one of the handlers and never looked back.

Honestly, I expected her to stink like the inside of a shabby pet supply store or for her to have picked up some horrible new habit at the very least. What I got was a happy, pooped-puppy at 7:30 that night. Not an odor, flea or poop-eating habit. She gobbled down dinner and fell asleep in 10 minutes. We had to find a creative way to wake her up for her end-of-the-night walk she was so exhausted.

She's boarded there and been groomed there. When we were having difficulties finding the perfect food to feed her they made a fantastic recommendation that made all our lives, so much better (Flatulence may be cute in theory, but not so cute when it means an upset stomach and a walk at 4am!)

Get to know them here. They are all really great. Often, our dog will run up behind random people on the street and jump up on them in a burst of doggy joy. It's never a surprise to me when they turn around and it's one of the amazing people at Pets-at-Play.

Jude005

05/05/2011

Provided by Citysearch - 
Overall
Boarding A++++++

if you love your dog like I do, then rest assured this is where they need to be if you need boarding.

I have boarded my dog in Pets at Play many times. I was so worried the first time I left my dog there as she had been a rescue, and I was so afraid she would think I was deserting her. She did great!!!! when we went to pick her up she did not want to leave . It has freed me up to be able to go on vacations and get out of town with no worries about my baby being taken care of :) Thanks Pets at Play team, you are great!!

petsatplaynyc

04/27/2011

Provided by Citysearch - 
Overall
An explanation of our policies

After having the previous post brought to my attention I felt that offering a rebuttal would be only fair. We do make efforts to contact each applicant that we hear from in as prompt a manner as possible. However we usually receive applications weeks and sometimes months ahead of time, giving us the time to contact each client and ascertain their dog’s individual needs.

Upon receiving the phone call I quickly reviewed the application and apologized that she had not yet received a follow up call. Upon mentioning that she was interested in boarding with us, I informed her that we mandate a behavioral evaluation prior to accepting a dog, The policy is listed on the “Boarding” page of our website, under the heading” Boarding Policies”.

We mandate the visit prior to boarding or accepting new daycare dogs, this provides us the opportunity to observe each dog and to ensure that we are able to provide the best care possible. This policy is in place to allow us to watch for behavior that might put the other dogs in our playgroup at risk and likewise to ensure that any new dogs have a few hours to become familiar with our staff and facility.

During the conversation the client had stated that she was currently at work and unable to bring her dog for the evaluation. I asked “Do you have any family members that are able to bring the dog in for the evaluation? Any friends that might be able to?”. I also asked as it is a service I have seen offered by doormen in the past, whether a doorman or other employee in her building would be willing to walk her dog to our facility.

At the time of the conversation our company vehicle was already on the way to the prescheduled drop off’s to our daycare clients. This unfortunately prevented us from accommodating a same day pick up.

To wrap up this posting I would like to speculate that the vast majority of our clients approve of the fact that we are not in the habit of blindly accepting new dogs into our facility. We instead pride ourselves on taking the time to look at each dog individually to ensure the best possible experience for our dogs and staff.

nancywalsh000

04/27/2011

Provided by Citysearch - 
Overall
Really Happy with the service

After reading the last review I had to comment about pets at play.
I'm so happy that they are doing a 4 hours evaluation.

My personal opinion is that if you get upset about someone who wants to evaluate your dog that mean that you are hiding something about your dog.

I sent an application and called them at the same day, the next day I brought my German shepherd to a 4 hours evaluation (and did not pay for it), Pets at Play stuff gave me a full update about my dog, who did he play with, how did he behave around other dogs and I loved it, its showed to me that the stuff actually spend some time with my dog, they even told me that my dog did his business in the play room. Since I just rescued my dog and had no idea how does he behave around people and dogs.

I am very happy with the service and very happy that they don’t just accept any dog and actually ask questions and very careful before accepting a dog.
How can I complain about that??
Great policy to do a 4 hours evaluation, great service to give me update about my dog and great service not to accept any dog.

CDJ2006

04/20/2011

Provided by Citysearch - 
Overall
Unprofessional

Unprofessional! I filled out a form to enroll my dog in doggy daycare on Monday morning, but still had not heard anything by Wednesday midday. I gave Pets at Play a call and was told that they could not accept my dog without a four hour evaluation. Since I was hoping to use their services on Thursday and it was after noon on Wednesday, there was no way I could bring our dog in. Rather than acknowledging that this problem was of their own creation and trying to help out by doing a shorter evaluation, coming by to pick up or drop off my pup themselves (they suggested my doorman do it -- what?!), or simply being willing to accept him for care for one day and accommodate any issues that might come up (wouldn't they have to do that in the four hour evaluation anyway?), that was the end of the matter.

If they had at least listed this policy on their website, I would have followed up after not hearing from them for over a day and a half.

I guess I'm glad this came up first thing so I didn't spend any money on such unprofessional service.

LeahRW

12/01/2009

Provided by Citysearch - 
Overall
My dog's heaven on earth!

Pets At Play is my dog's heaven on earth! We have to avoid it when on walks in the neighborhood if he's not going there otherwise he tries to pull us there.
While the owner seems a little rough around the edges, once you get to know him, he's a big teddy bear and always wants what's best for the dogs. The staff is friendly, knowledgeable and loves your dogs just like you if you were there. They separate them by size and temperment and even keep track of which dogs like to play with each other so they can have playdates there.
When my boyfriend and I moved in together, we stayed in Manhattan mainly for Pets at Play.
If I can't be with my dog, there is no place else I'd rather have him be!

DaveClay12

07/08/2009

Provided by Citysearch - 
Overall
Pets at Play is the best daycare place in NYC

My best friend, Scooby, has been going to Pets at Play for more than three years now. I did a lot of research before I brought him in, and I can attest that this is easily the best day care organization I've encountered. Now, Scoobs is generally ambivalent when it comes to other dogs, but when he sees one of his friends from Pets at Play, he howls and wags his tail like nobody's business. This is mostly because of the staff, and the way the organization is run Whereas, at most day care places I've seen, caring for other people's dogs is a McJob. They stick the dogs in a big room, and that's about the end of their involvement. At Pets at Play the staff really cares about, and loves the dogs, from the owner, Brandon, to the managers, to the daily staff. Pets at Play provides the little extra touches that just go to show how much more they care about their clients than most day care places. They separate the dogs into different play groups by not only size, but also temperament. They note which dogs get along with which other dogs, and which have problems with which. They have separate play rooms and rooms to rest (as opposed to ""restrooms"") for different groups at different times, and the dogs are ALWAYS under supervision. The facilities are clean, the floors of the playroom are covered in rubber so that the doggies' paws don't hurt, they are willing to make special accommodations for different dogs, and the staff never seems to have a bad day. Scooby always plays so much that he basically has to sleep through the next day or two. I cannot recommend Pets at Play highly enough.

Incidentally, if anyone wants to ask me and scoobs about p@p, I'm happy to talk to people. I'm at daveclay12 (at) gmail . And if you mention that Scooby's dad sent you, they'll give you a nice discount on membership and maybe a free day of day care, just to prove how much your dog will like it there. :)

mman0404

01/21/2009

Provided by Citysearch - 
Overall
Best Training and Doggie Daycare in the City!!!

I have been a client for four years and my dog attends daycare 3x a week. The staff is friendly and the owner is the best dog trainer I have come across in the city.

fangsalot

11/09/2008

Overall
A rant about my dog daycare

My dog Noah can’t wait to take the walk over to Pets At Play for a day of fun with the staff and the other neighborhood dogs. I was actually referred to the daycare by their behaviorist Brandon who had been giving me advice on how to rid Noah of some his troublesome habits in the home.



Overall I was impressed with the ratio of staff members to dogs that they maintain and all of the individualized attention that they give to Noah throughout the day. Also the supervisor is more then happy to take my calls when I want to check up on Noah. My dog actually pulls me into the door when I drop him off for the day and needs no urging to go in when I am walking out. It is just wonderful to know that Noah is well taken care of and I would highly recommend them to anyone that wants to best for their dogs.

dobiepincher

09/22/2008

Provided by Citysearch - 
Overall
My kind of doggy daycare

Wow! I am mystified and more than a little suspicious of some of the comments on this site regarding Pets at Play. I have been taking my dog there for years and count myself a as very satisfied customer!

I don?t know how much experience the other posters have with dog care in this city, but compared to what I?ve seen, Pets at Play by far has the best reputation for putting the safety and comfort of their canine charges first. I personally would never entrust my pet to a dog walker. I mean, no offense, but do you really want to entrust your pet?s safety to an adult whose chief qualification is that they have a lot of free time during the day and they are ambulatory?

Yes, the owner has, shall we say, an outside personality. So what? I?m not paying for a buddy or counselor, but a professional. I also find that when it comes to pets, some people are amazingly cheap and less than clearheaded about what it takes, and costs, to run a fully staffed, professional pet care business. These are usually the same folks that think every scratch and sniffle their pet exhibits must be anyone?s fault but their own.

I, for one, am more than happy that people with these mindsets aren?t bring their toxic energies and attitudes to the place I trust, Pets at Play.

There. Now I feel better.

Lovemydog2

08/11/2008

Provided by Citysearch - 
Overall
Dog owners beware!

I have brought my dog to a couple of doggy day cares and this is by far the worst place. This place is extremely disorganized and the owner and manager are extremely rude. When I went to pick up my dog, I had to wait 15 minutes and they had no idea which dog was mine. My dog was then sick for 2 days after being there 24 hours. When I got my credit card bill, there were all of these extra fees that no one could explain to me. I was told I would get a credit for these extra fees but never did. The owner was so rude when I asked him about it. If they treat the owners so poorly, I wonder how they treat the dogs. If you love your dogs, don't bring them here. I would rather cancel a vacation then ever bring my dog here again.

saint10036

12/27/2007

Provided by Citysearch - 
Overall
Totally agree: not worth your time or money

I agree with first reviewer 100%. The owner of this place is sooo rude! He knows he's the only game in this neighborhood and really takes advantage. I've stopped going to them and instead walk down to Paws in Chelsea. It's slightly inconvenient but the owner and everyone else who works there are professional and really take care of my dog - I don't worry at all about leaving him there. I wouldn't recommend Pets at Play to anyone. Find a dog walker instead - use one of the college kids from John Jay or Fordham - money better spent.

rollinhellskitchen

11/14/2007

Provided by Citysearch - 
Overall
TERRIBLE customer service, rude and unreliable, ridiculous wait times! Expensive

I've had the unfortunate experience of needing to use Pets at Play several times since they opened in the neighborhood a few years ago either due to a sick dog walker or working long hours. For a while I even used them regularly for daycare and my dog was sick constantly until I pulled him out.

The owner of this establishment is constantly raising prices and changing the 'pick up rules'. If you call to have your dog picked up or walked for 8am, you are LUCKY if someone comes by 10 or 11am and that's only after you've called 3x and have dealt with the annoyed owner or associate on the other end of the line. No one has ever called in advance to let me know they would be late, and when I've called no one has ever said ""I'm sorry for the inconvenience"" or any such thing. The only response is 'yeah, we're sending someone over now'. Rude does not begin to describe the service, and unreliable is an understatement. I would never recommend using these people to take care of your beloved pet.

There are plenty of other services and dogwalkers in the neighborhood who can take care of your dog with a bit of professionalism and courtesy. Two thumbs down for this overpriced, overhyped dog run.

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