Montreal Pet Care
301 W 113th St Frnt 1, New York, NY 10026
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Don't sign any form with them, they will charge your card even if you ask them to not to do !!! They did this to me.
At the beginning I was very impressed with the size of their facility and the fact they are very close to the park, and offered time spent in the dog the run. I bought a package for 12 sessions for my puppy.
Soon, I started to experience their very poor costumer service. Although I had paid for their service, they tried to make me feel as if they were making me a huge favor. They rarely called me back, and asking them for pick up by the phone was not enough, they needed to be notified by e-mail. They behaved as an authority.
I only used them when it was inevitable, to avoid the incredibly unpleasant experience to being in touch with them.
05/01/2012Provided by Citysearch -
Montreal Pet Care: This canine facility is a den of animal abuse and misconduct.
The dog walkers are only experienced in long hours and animal abuse. I have witnessed dog walkers that whip the dogs with the metal clip of the walking lease if they are not quiet. I have witness the walkers drag the elderly dogs if they will not walk until the padding of the paws will bleed and claws bloody broken. I have spoken with many people who use to go to Montreal Pet Care that stop services due to the fact that many times dogs are left at home that are scheduled for walks and pick ups for daycare and then the clients are lied to by Adilson telling them they have been walked or attended daycare. Others would tell me of unexplained injuries that their dogs would come home with that would be serious enough to be treated at a Vet. Other clients that really know their dogs will question if their dogs have been walked or have been mishandled ,since they will find that their pets now acting strangely or using their home for the toilet. Some of them even have video cameras that show no picks have been made so you will be paying for nothing. I have even found other clients that went away for vacation and found that their dog was left at home for 4 days or more alone when their dog was to be picked up by Montreal Pet Care and place at the facility. No food no water they were luckily to be found alive. Almost all of the staff does not speak English. So asking them questions about your dogs injuries will not help. Also if your dog is a barker or plays a lot forget about it ... your dog will be in the The Torture Chamber - which is their basement. There the dog will be tortured by the Mexican staffing where I was informed that they find it funny. Also depending on how bad the day is for the staffing its even worse for the dog. Some of them even video them beating the dogs and making them fight. These are the same people that get the keys to your home to pick up your dog and there are many clients that find that not only their dog has been picked up but also things of value will be gone. Adilson is very aware of all that is happening and does nothing due to the fact that they are cheap labor. Any of the English staffing that complaint about the abuse was removed from the job. Adilson English staffing has reported him to the Broad of Labor Standards for numerous violations. They even reported the animal abuse to the A.S.P.C.A.. Now it's up to the Clients that go there to act on what they see and feel. Drop by, stay a day and keep an eye out on the pick ups and drop offs. Check out the overcrowded Van. Go up and talk to the staff and I mean all of them. Don't ask to speak to them find them. Get an idea of their mannerism. Just don't believe a site for even that is a fraud. Like children your Pets are innocent.. but also like children your pets can tell you that something is wrong if you pay close attention. Look for signs. odd behavior, new reactions. Not every sign is physical. Just because your dog looks ready to go doesn't mean that they are.
11/07/2011Provided by Citysearch -
My dog is not fond of strangers or other dogs. Marcus loves Montreal Pet Care and it's staff, who are the best, and gets along very well with the other dogs. Isn't that what's most important?? Montreal Pet Care has a storefont location and can be seen from the street. One day I decided to drop in, before I entered I watched from outside. I was sooo pleased to see my Marcus happily interacting with the other dogs. The place is very clean and bright. I usually send him twice a week, today I didn't send him, when we went for a walk this morning he looked both ways for Jonathan and the van that picks him. Marcus seemed disappointed, he'll just have to wait until Monday
11/18/2010Provided by Citysearch -
My dachshund has been going to Montreal's day care for 3 years, since she was four months old. The people who work there are dog lovers, they love my dog and she loves them. I send her to them three days a week, on the days when she stays home she stands by the front door and cries waiting for them to pick her up. The owners are from Brazil and although in 3 years Ive never had any communication problems with them, my dog now follows commands in both English and Portuguese. I have had nothing but wonderful experiences with the people at Montreal and my dog is lucky to be a part of their day care program.
09/18/2007Provided by Citysearch -
Used for a couple of months for dog walking and seemed capable.
Major problems arose when I requested other/additional services:
One time I took a day trip and requested my pooch be fed and left the food on the stove (by the leash). When I returned late that night the food was still sitting there with the leash and of course the dog was starving.
The next time I took a day trip and requested my pooch again be fed. This time I wrote instructions under the food (next to the leash). When I returned early the next morning...it was apparent the dog was walked, but the food was still sitting by the leash untouched and again the dog was starving.
Both times the note ""feed dog"" appeared on my invoice, but somehow was not communicated to the walker. Both times I told the manager (or whoever answers the phone), they were perturbed, did not offer an explanation nor an apology.
On my 2nd boarding service, they returned him a day early. Luckily, I was checking my work blackberry (while I was on vacation) and found an email from them on the day I left work indicating they would be dropping him off a day earlier. Apparently, they choose to ignore my Out of Office notification and not call me. Again the owner/manager offered no explanation or apology....they offered to walk him and claimed they did. When I returned home early the morning after...his water dish was bone dry, the dog was starving for food, and he filled up about three bags when I took him out to walk.
When I spoke with the owner/manager, he was argumentative and blamed me. He even attempted to charge me for the ""walks"" which were as a result of them returning the dog a day early.
There are too many dog walkers on the Upper West Side and I am paying too much money to have to put my pooch at risk in the care of people who are careless and not accountable...You would be wise to do as I have done and look elsewhere for pet care.