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Extra Phones

TollFree: (866) 563-0372

Neighborhoods
NoMad, Midtown Manhattan
Categories
Interior Designers & Decorators, Home Improvements, Altering & Remodeling Contractors

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larrydrake12

09/26/2012

Overall
I recently ordered a Copper Fa...

I recently ordered a Copper Farmhouse kitchen sink from this company, Manhattan Interior Designs. The cost of this sink was $1284.64. They sent me the wrong sink! when I called customer service they told me to write an e-mail to their customer service, I wrote my e-mail explaining that they sent me the wrong sink and that I would like them to call me so rectify the problem. Tamara, the customer service Representative wrote me back telling me I received the sink that was ordered. I wrote her back explaining that this sink will not work and is not what I ordered. I sent her pictures that were taken off their website showing the difference from the one I ordered and the one they sent me and again asked her to call me so we can talk about this. Again, she wrote back telling me they did not send the wrong sink. I responded asking them to call me. again I get an e-mail instead of a call telling me it was a custom ordered sink and they can not do anything to correct the issue. At this point I called their customer service number to talk to a supervisor and was hung up on. I called back and a different customer service rep answered and gave me the run around and would not let me talk to a supervisor.I eventually hung the phone up because their customer service is not helpful. It looks like I am going to eat the $1284.61 for the incorrect sink they sent me and I will now have to find another supplier and buy my sink from them. My advice to anyone that is thinking about buying anything from this company is. "find another place to make your purchase" their customer service is terrible at best and they do not stand behind what they sell and/or mistakes they make. Bottom line is it cost me $1284.64 to find this out.

johnson.steve

06/25/2012

Overall
Very Happy with my stone farmh...

Very Happy with my stone farmhouse sink I ordered from Manhattan Interior Designs. Came as promised with great customer service. I would highly recommend you order from them!

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