104 Lexington Ave Frnt 1, New York, NY 10016
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05/16/2012Provided by Citysearch -
Absolutely revolting experience. I found a roach leg in my sambar in a delivery. I immediately called the restaurant to complain and they hung up on me.
I have reported the restaurant to the NY Department of Health.
Avoid this place at all costs. If I found a roach leg in my sambar, there's no telling what else you might find!
10/10/2011Provided by Citysearch -
Extremely bad experience at Madral Mahal. They worked w/ Groupon to advertise a deal, that we purchased and got us into the restaurant but didn't honor it when we were done w/ our meals.
My roommate and I first found out of about the place through the website called Groupon/Now where they had a deal that said spend $8 and get $15 dollars worth of food. We both purchased a deal each and decided to pay for our own meals.
We had used Groupon several times at several restaurants before and expected to be treated with the same kind of customer service and respect as the other places that honored Groupon purchases. And we expected nothing less because businesses that work with Groupon are usually trying to boost their business or keep their businesses with these deals.
Anyway, we went in and decided to have a buffet which was $10.95. We figured if we got a Coke or dessert that would cover the $15 dollars we had in our Groupon account. Once we finished w/ the buffet, I asked the waiter to give me a regular menu (Non Buffet) so that I can purchase an item separately from the menu. ( such as a dessert or a drink to go) and informed him that I would be using my Groupon deal that day.
1. He immediately told me that groupon does not apply to items to be taken out of the restaurant. ( I understand a buffet menu item that cannot be taken out of the restaurant, but when I was willing to pay full price for a non buffet/ regular menu item, I didnt understand the logic. Plus, Groupon did not specify any such thing)
2. He drops a bomb on us and tells us that only one groupon offer can be used per table. ( Again, Groupon never mentioned this restriction on the offer. The restriction is usually mentioned by Groupon if the restaurant tells them to place that restriction. The restaurant had not mentioned this restriction on the groupon Offer. Plus if it said that on the offer, we wouldnt have purchased a separate deal each between the two of us. Or maybe we would have sat on two different tables)
Finally he told us to speak to the manager at the front desk, which we did. This manager by the name, Nina was extremely rude and patronizing. Her response was ''i dont know about all this Groupon stuff, but only one can be applied to the table and the rest has to be paid by creditcard/cash'' Ofcourse she didnt listen or look at the groupon receipt we had and nor pay attention when we tried to show her that the only restriction was the one that said - one offer per person, not one offer per table. Then she goes on to say '' No other customers tried to argue with us on this matter. When I told them about 'one per table' policy, I just advised them to call Groupon to get their money back''.
Why would her advice of getting their money back even come up if these customers were not trying to use their individual Groupon offers for each table. Made no logical sense.
And finally she told us that we should have checked with the restaurant before using Groupon. This suggestion completely devalues the company of Groupon because thousands of customers trust Groupon in the way that once they spend money with Groupon, they do not have to doubt a business for not honoring it. And Groupon never gave us any trouble w/ that in that past one year that we have been using it regularly.
I hope a restaurant like Madras Mahal is not chosen by companies like Groupon because a restaurant and management such as the one makes the customer feel cheap, makes the customer feel as though they are doing them some big favor w/ that deal, in spite of the customer spending money, and makes the customer regret spending any money at all at a place that patronizes their customer.
Final Bill - Two buffets - $10.95 each - 21.90
One can of Coke - $1.95
Total with Tax - $28 and change
Only one groupon applied - ( - $15)
Credit card paid - $13 and change
12/22/2010Provided by Citysearch -
Madras Mahal is a kosher vegetarian restaurant, that not forgotten that the main purpose of restaurant is to serve good interesting food.
Most of the items offered at Madras are standard fare for New York Indian restaurants; although all are kosher and non meat (some are dairy), but there are much larger selection of vegetarian dishes. While the food is good, there is one item that stands out the Dosai. These are very large (over 24?) fried thin double layered pastries, rolled and filled with a large variety of ingredients and served with various dips. Tearing apart and eating a Dosai with more than one person is definitely a way to break the ice.
The wait staff is friendly, but clueless, so you have to remind them of what you ordered.
The food is inexpensive a full dinner for two is $ 40.
For more see www.ditmasestates
03/10/2010Provided by Citysearch -
I came here many years ago, and the place was not kept up-to-date. BUT THINGS HAVE CHANGED! The bathrooms are fresh, clean, new! And the food was so fresh, so fantastic. The menus are new and so is their website madrasmahal com. I truly recommend this place!
I'm a long time client of Madras Mahal. I have been going there for the last 20 years. And Indian restaurants in NYC come and go, but Madras Mahal has stayed....well there is a reason for that, they are #1 in their South Indian dishes. AUTHENTIC WITH THEIR PERSONAL TOUCHES! You tell them how to make it, and it's done! I truly think it's a great experience for anybody that loves Indian Food. Thank you Madras Mahal for all years of Dosa Service to NYC!
I'm a Vegetarian, and it's extremely difficult to find an authentic Indian vegetarian restaurant. Majority of restaurants have bland taste with little or NO spice, even though I tell them to make it spicy. Madras Mahal was amazing. The food was FRESH, TASTY, and everything was made ON TIME! Friendly service and the knowledgable. I went there to try South Indian cuisines, and it was excellent! The second time I went, I tried North - Gujarati foods, and it was also amazing. I later realized that they have a few Chefs in the back...one specifically for South Indian food, and another for North Indian...hence the food being so perfect. I truly recommend this place for anybody that wants TASTY FOOD!!!!
I have been regular to Madras Mahal since 13 years, I have been their on many personnel and business occasions. Recently, I had my daughter's fifth bday celebrated in Madras with party of 40 people and staff was extremely professional and helpful from the start till the end. It was already pre-fix menu set up by a catering manager such an gentleman name Natan and he worked out a great price menu which fit our budget also. I have never enjoyed any place or felt so much at home as I feel when I am at Madras Mahal. It surely makes me feel right at home serving fresh & healthy food which make me their customer for long time. I wish the owner and entire team of Madras Mahal a very best of luck and thank you for serving unique food .
I love Indian food and can't get enough of it. I have walked by this place several times and it always looked good and finally today I went down for buffet and it was magical. Ok may be too much dramatic!! But seriously all you can eat ""Best Indian Vegetarian Buffet in NYC"" I am an international student and always hopping one place to another looking for one nice place which I can be permanent at. Madras Mahal is my first one on my permanent list now. It serves best & healthy food, nice servers and get value. I highly endorse this place with a great joy you will def go back happy :).