Heart of Chelsea Animal Hospital
257 W 18th St, New York, NY 10011
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10/27/2010Provided by Citysearch -
We fully expected to drop >300 for a check up, blood panel, rabies and distemper vaccinations. But they wanted to do tons more - blood panels that other vets said they order only rarely as well as vaccinations which were not necessary. They insisted that giving our cat Tagamet was not as good as whatever snake oil they sell and also wanted to do an x-ray because she spit up a furball. Again, I don't mind spending the money but I shudder at the pain other animals go through to line this outfit's pockets.
08/15/2011Provided by Citysearch -
I recommended Heart of Chelsea to a friend, who checked the online reviews and told me she was hesitant to take her cat because of those reviews, so I'm writing my own.\n\nI have used Heart of Chelsea for about six or seven years, finding them after I had issues with another group of Vets. I wanted a vet that would test before automatically vaccinating my dog. Heart of Chelsea did and in fact my dog didn't need the shot. I still wonder if over vaccination causes some problems, especially in smaller breeds, so I was pleased to find vets that exercised some caution.\n\nBut more importantly, when my dog started having some problems, I took him in and Dr. Siebert quickly and accurately diagnosed Cushing's Disease. This was confirmed by a blood test. Then they suggested I take my dog to an ultrasound specialist to see if the disease was being caused by an adrenal or pituitary gland tumor. This was not a frivolous suggestion. It determined and improved treatment for my dog. Moreover, the specialist they referred me to was excellent.\n\nThe Heart of Chelsea vets have successfully treated my dog ever since, adjusting Cushing meds when needed and dealing with emergencies, including a chocolate episode and disk problems. \n\nMy favorite vet there is Dr. Crane, who will take the time to answer all questions fully, and who treats my dog like gold. But all the vets I've seen there have been really good. \n\nNow, they are expensive (thus 4 versus 5 stars) but I have to say they are no more expensive than the other vets in my area. I think the solution is probably pet insurance, not trashing the vets. Thank you, Heart of Chelsea. \n
06/12/2010Provided by Citysearch -
If you want an honest review of this hospital, this is it.\n\nI am not going to complain about the price. We live in NYC so let's be real. NOTHING is cheap here.\n\nI am going to complain about the doctors. They are nice and friendly. But they view every appointment as an opportunity to make as much money as they can. As doctors, they should view each appointment as an opportunity to educate owners on how best to take care of their pets, give an accurate diagnosis without dollar signs in their eyes. They run unnecessary tests, which not only means racking up the bill, but now you are poking and prodding on MY pet for no real benefit. And it is absolutely ridiculous how trigger happy they are to give shots and medicine - again, for no real benefit.\n\nThose that gave comments on how nice the doctors are - wake up. The only reason why you step into this place is to help your pet, NOT to make friends and to feel like YOU are being treated well. It's a fact that conventional pet food and medication is making our pets sick across the country. Do your part and educate yourself on your pet's health and well being, so that you can make the best decisions for them with a doctor you can trust, and not just be lured to medicate or operate bc a greedy doctor said so. This hospital is making a killing off of uneducated and unsuspecting pet owners.\n\nToo many reviews have noted that the staff is responsible to fish out bad reviews and to respond with a fake 5-star review. I BELIEVE IT. It goes to show that their main interest is to keep their reputation sparkly by deception, and not by hiring doctors that are there to truly help animals. Shame, shame shame on you Heart of Chelsea!!!\n\nIf there is a glowing review right after this review, it means they are still up to their old tricks.\n
09/18/2010Provided by Citysearch -
As a first time pet owner I had no idea what my puppy needed. I got no explanations what vaccine she is getting or why all they said she needs them. I walked out with medication that was not needed at the time. Would not recommend, all about making money. I should have read the reviews before i went there.
01/21/2010Provided by Citysearch -
From the minute I walked in to the hospital with my kitty Quincy, I was greeted by a smiling face and didn't even wait 5 minutes before somebody took me back to a room. The nurse that helped me was very gentle with my 16 year old boy and even offered him some treats to calm him down. Dr. Padro was just lovely and VERY patient with me. Since my senior kitty was diagnosed with hyperthyroidism, I had lots of questions and she answered every one and made me feel comfortable about giving him the medication. She even offered to call me the next week ""just to check in to see how things were going."" I wish MY doctor were as efficient as the people here.
01/14/2009Provided by Citysearch -
If you want to feel as though you're on an infomercial or in a used car lot, HOCAH is the place for you. I took my cats here for exactly two visits before I decided to transfer them to another practice in another neighborhood and never looked back. \n\nI thought Dr. Gabrielle was excellent, and the front desk staff was lovely beyond all words. However, I found Dr. Siebert to be somewhat cold, and I didn't really feel comfortable talking to him about my cats' issues.\n\nAnd then there was the money. HOCAH will shake you down for every cent you have on you, and the ones you're earning next week too. It isn't just about preventative health; it's about this extra treatment and that preventative product and overcharging for basic services like vaccinations, and the next thing you know, you're walking out with a $300 bill for a routine visit for a healthy cat, and feeling as though you've been hustled. Vets in Manhattan are more expensive than elsewhere, but HOCAH is ridiculous. \n\nDespite what they say about their promotional practices being for the benefit of the pets, I didn't find this to be the case. When my girls had their rabies vaccinations, they gave them the Fort Worth vaccine. While I received certificates I did not get the tags that went with the vaccine. HOCAH also tried to tell me that the vaccine was good for only one year, and put that on the certificate...except that Fort Worth is actually good for THREE years, and SHOULDN'T be given to cats annually. Another vet was able to look up the information on the certificate and confirm this for me.\n\nPlease don't bring your pets here.
01/25/2009Provided by Citysearch -
I usually do not feel compelled to write reviews for businesses. But I was overwhelmed to do so with the violation I felt at this place. I brought my kitten here that I adopted from AC&C in NYC. I came in for a FREE checkup that I was alotted. I was told to bring a stool sample. I now realize this is so they could make some money out of me while I was there. They sampled it, and found NOTHING wrong with it. Yet still perscribed me some medication for her. It was uneccessary, and in my opinion unhealthy to give me pet medicine she did not even need. They told me to give it to her ""just in case"" she had something. (Even though she has all her vaccinations and is an indoor cat) All in all, I ended up paying over $50 for a FREE checkup when there was nothing wrong with my pet! This place takes deceptive measures to take advantage of you and rob you of every penny they can.\n\nAlso, a side note. If you notice there are either glowing reviews of this place, or the miraculous coicendence of being insanely overcharged. Do not believe these ""amazing"" reviews. They are most likely writtien by employees themselves since they obviously monitor these reviews. \n\nHere is my message to this business' owners, stop spending so much time managing your public relations issues, and actually improve your service for the customers you manage to get inside your doors. Just a tip, it is not good business to violate the customers you actually do have. \n\nI keep receiving reminders in the mail to update my cats shots. I will NEVER give another penny to this disgraceful place. \n\n
09/03/2009Provided by Citysearch -
Don't go. This place did constant ""guess work"" to try and diagnose my dog. It cost me hundreds and hundreds of dollars, and weeks later, he is still suffering. I never had the same vet twice, always different, always guessing. Don't make the same mistake. Treat your dog well and do your research.
01/02/2009Provided by Citysearch -
I recently got a puppy and was recommended to Heart of Chelsea by a couple dog owners. I have been frequenting their establishment now for a couple months and I have serious issues with the way they conduct business. When you go in for a vaccination, they also give your dog a $60 health exam. After my puppy's exam(s), the vet then tells me that I should bring my puppy in for her second series of shots next week. This is because they didn't give my pup the second series vaccination (which they told me they would do when I was there for my pup's last vaccination). I didn't really think too much about it until they did it to me again. What they are doing is telling customers to come in for a vaccination for their puppies and then telling them to come in a week later for the vaccination they originally came in for; this way, they can charge you for two [$60] health exams (not to mention that it is a waste of your time). They purposely spread your vaccinations out into as many trips as they can get you to make so they can charge you more for the same services. Based on the budgeting of my puppy's current health costs, it is going to cost the average Heart of Chelsea customer $600 to get up to their 3rd-series shots. This is roughly double what you'd pay at most animal clinics, and nearly triple what you'd pay if you went out of the region to have your pup inoculated. Think about it.
12/01/2009Provided by Citysearch -
Yes, it's ""expensive,"" but still way cheaper than human health. You get what you pay for. They offer personalized service and know what they are doing. They talk on the phone as many times as it takes. They call to follow-up. They answer their calls. They are open late and on the weekends. Dr. Siebert is top notch, well trained, has a calming touch (no need to scruff my cats) and saved my cat's life when she had bladder stones. \n\nThey usually check titers before giving vaccines, so you don't get anything unnecessary. You can refuse the stool samples if you think it's unnecessary for your indoor animals, and it might be, but my cats eat NYC cockroaches so I'd like to ensure they don't have parasites.\n\nMy only critique: I have my own bias against homeopathic treatment and I could do without the personalized scrub tops. But they care for my babies who can't speak for themselves and offer nothing but unconditional love in return. I want staff and physicians that are the best.