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GroundLink

(2 Reviews)

134 W 37th St, New York, NY 10018

(855) 747-6863

OPEN NOW
Today: Open 24 Hours
13
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

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Business Description
Founded in 1993, LimoRes offers corporate and personal accounts and provide service to the residents of the Tri-State area. It is a ground transportation company that operates in more than 170 countries and over 5,000 airports worldwide. The company s online limousine reservation system provides real-time prices and one bill for nearly 10 vehicle service classes and several service levels. LimoRes works with a team of approximately 100 employees. It provides limo rental services to more than 200,000 customers in the world. Its clients include Cerberus Capital Corporation, Ferragamo USA, 4Kids Entertainment, Jordache, Major Models Management and Paramount Pictures. The company maintains a fleet of mini coaches and minivans.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Phone: (212) 787-7777

Payment method
invoicing available, amex, debit, discover, master card, visa
Neighborhoods
Garment District, Midtown Manhattan
Other Emails

Categories
Airport Transportation, Transportation Services, Taxis, Auto Repair & Service, Limousine Service, Chauffeur Service

COUPONS & DEALS

No coupons available

Reviews

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rebecca999999

07/20/2013

Overall
RE: Buyers Beware! Dear...

RE: Buyers Beware!



Dear Omayra, Director of Customer Service at GroundLink, and Todd, Fleet Manager of GroundLink:



Regarding my stolen iPad. I understand that GroundLink is not legally responsible for personal items left in a car, however I am disappointed that GroundLink would allow one of its drivers to act in this manner without repercussion. A car service is a premier service where the drivers are expected to operate with integrity. It is impossible to prove whether the driver or the subsequent passenger took the iPad. However, given that the subsequent passenger was dropped off at an airport, according to GroundLink's dispatch when I first reported the item missing, and the fact that the iPad GPS was tracked to a NYC suburb less than 24 hours after the incident, all evidence points to the GroundLink driver. Additionally, it would be hard for GroundLink's driver not to notice a white iPad lying on his black leather car seats.



I have been using weekly car services for more than ten years, the last two of which have been with GroundLink (~$10k year). Over this period, I have sporadically left items in cars by mistake and in all cases the items were immediately returned with the drivers operating with the highest integrity. GroundLink claims to have a strict code of conduct regarding drivers taking personal items of passengers left in vehicles, regardless of value. I am somewhat surprised that GroundLink would not stand by that commitment by taking action against the driver or replacing my iPad.



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