1220 3rd Ave, New York, NY 10021
Phone: (212) 414-5710
Phone: (212) 535-2033
TollFree: (800) 338-7809
Gracious Home True Value Hdwe/debtor-in-possession
Gracious Home-East Side, General Information
Gracious Home East Side
Parking: Garage, Street
Bike Parking: Yes
Wheelchair Accessible: Yes
Pets Allowed: Yes
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First thing I would like to say is that they have many locations.The Chelsea store particularly is the most beautiful! BUT going on, I had a lamp to fix to take over to a clients house. I called 5 times in one day and wanted to be transferred to lighting and was never transferred. I always ended up in another dept.I decided to come in and speak to them in person. When I walked in I asked these 2 employees in the front counter to speak to a manager,they pointed to a gentlemen on the phone they told me his name was Alfred. I waited for this gentleman to finish hes conversation for 10 min. He was yelling pappo the whole time and laughing and carrying on.Which made me feel like i didnt have any importance. It bought this beautiful place, luxury to the ground. When he was done I went forward and told him my situation with my lamp and he send me over to lighting. When I got to this dept. THERE WAS NO ONE THERE TO HELP ME!!!!!I was there for about 5 to 7 min and no one showed up. I left in anger and decided to never go back. The management is unmannerly and not very helpful. Such a beautiful place improperly ran. I had many friends of mine complain about there service and lack effectiveness.
09/21/2007Provided by Citysearch -
Although delivery is no longer free (they now charge $6 or $7 for as much as you want to have delivered in one day), this is still the place I choose for housewares because of the selection and service. I find the selection higher quality and more edited than big box stores like Bed, Bath and Beyond and Home Depot, and the personal service a relief. Although some things are more expensive than the big box stores, the quality is generally better and some things are actually about the same price or even a lower price. After returning a disappointing vacuum cleaner to Bed Bath, I found a better one at Gracious Home for about the same price. What's more, they assembled it for free and delivered it within about two hours.