99 7th Ave S, New York, NY 10014
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03/11/2012Provided by Citysearch -
I made a reservation for brunch four days in advance because I was coming with a party of 9. We waited an hour to be seated, then another hour to be served. In addition, one of the plates came out 15 minutes later than the others. When we asked to speak to the manager to complain, he told us that we had a bad attitude. When my sister asked him his name, he said ""Pablo Escobar."" Total disrespect for the customer.
I was so embarrassed. I have never been treated so poorly in a restaurant before. I had guests from out of town, and thought this would be a nice way to end the weekend. Such a disappointment.
11/30/2011Provided by Citysearch -
definitely a great place for those with a refined pallate, they play jazz and blues, a far cry from the day to day soulja boy and lil wayne we hear on regular rotation at so many bars. if youre a band of drunk fraternity guys looking to get wasted, this place is not recommnded. great for a date or just a night on the town, highly recomended.
08/26/2011Provided by Citysearch -
If you are looking for a place to have a few cocktails and a nice meal, while listening to some nice jazz, this is not the place. Be prepared to be rushed through your meal with the waiter asking you if you need anything every step of the way, acting as if he is being helpful, but it feeling like 'get out, if you have nothing more you need. Glasses were taken as soon as the last sip of wine was finished. They state this on the menu, 2 hour time limit. What's puzzling is that the place wasn't completely full!? Are they anticipating something? Beware, a 18% gratuity was added to our bill, even for a table of 4. When we spoke to the manager about this, he mentioned this was the 'suggested' amount, but this did not appear on the printed bill. I am a New Yorker and I have dined at places that have good ambience and good class and this place and not even as expensive as this. As I look around, I see that the place caters to the tourist. I am embarrassed to think this is also how they treat tourists. Take care in choosing this place if your looking for a nice dining experience...
01/19/2011Provided by Citysearch -
I made a reservation 4 days in advance for 5 people at 11am. When making the reservation I indicated that the Brunch was in honor of my 85 year old mother who can't do stairs so we talked in depth about seating on the floor, arriving early to eat and then listen to a bit of the 1st set of jazz which was to begin at 12pm. I gave a credit card to hold the reservation and understood completely that no call / no show would result in a charge to my credit card. No problem.
At 10:30am on the morning of the reservation I received a voicemail on my cell from ""Annie"" the hostess basically demanding that I call to confirm that I would be there at 11am - that the longest they would hold our table would be 11:15am but that we should really plan to get there at 11am because we had an hour time limit at the table so we had to vacate the table by noon because they were ""overbooked"" - as if that was my fault or MY problem. I called back to confirm that yes we were on our way and that we would be there at 11am but I questioned why I wasn't told when I made the reservation about the ""1 hour"" limit at a table. Then Annie put me on hold and after a few minutes on hold a man picked up the phone to ask if he could help me.
I will spare you the repeat of the story but suffice it to say that when we arrived on time at 11am and the doors were locked it was the beginning of the end for us. When they finally opened the door it was mass confusion. No one greeted us nor the other people who had arrived ""on time "" for their reservation no doubt having received the same phone call from Annie. The bartenter just looked at us and then looked away - the wait staff were running around and no one was at the host stand to seat any of us.
I flagged down a waiter and asked for the manager - in fact I asked no less than three different people for a manager and was actually told by two of them that the manager ""was pre-occupied"" at the moment becasue they were very busy, over booked had a party of 16 coming in blah blah blah - hello! Way to much information for a customer who just wants to have brunch and listen to some jazz! Mind you there was no one in the place as of yet. If I didn't have my 85 year old mother with me I would have walked out but we sat down for brunch.
The food was good and aside from missing my food order completely (the other 4 at my table were served while I sat and waited for them to scramble my eggs for my omelette) once I received it I was happy with the portion size and the quality of the food. We did ultimately stay for two songs of the first set without anyone rushing us out but it all just started out on the wrong note. Not once did I ever see a manager appear.
There are plenty of places to eat and listen to music in Greenwich Village and in NYC overall - and be treated with appropriate customer service - scratch this one off your list.