985 Lexington Ave, New York, NY 10021
Primary Phone: (212) 737-2895
Phone: (212) 737-2859
Phone: (646) 410-0290
Primary Phone: (212) 737-2859
French Sole Outlet
French Sole New York
Price Range : Above Average
Be the first to add a photo!
05/25/2012Provided by Citysearch -
By far the worst situation I have ever been in with a company. I was such a loyal customer for years. The last few yrs the customer service at the LEX store has been horrendous. Same thing is apparent with their corp management team.I agree with the post below regarding the gentleman with the accent. I was belittled by him on more than one occasion. I was also given fake names via phone when I called to asked if they were making the sloops with a different quality in the last 2 years~they seem less quality. When I thought I was contacting "" management"" to complain about being humiliated on the phone /in the store~ HE( the accent guy) was actually the one to contact me back.hmm ,shocker. Recently, I returned 2 pairs of shoes I bought from their online site that were clearly floor samples and faded from being in the window displays. The shoes were returned months ago and CONFIRMED RETURNED by a woman in the store ( yes apparently my sister mailed them to the LEXINGTON store by accident). Regardless, they were confirmed received. The woman spoke to me regarding while they were physically IN HER HANDS and promised to take care of it.!! Her words to me where "" Well, I dont see anything REALLY wrong with them"" .I was like ""are you kidding""?The right is a completely different color ( faded) than the left and the other pair is stretched out like crazy! She huffed and said she would call me back before I went on vacation to see if she could find better pairs in my size. Of course, I went on vaca without my shoes( nobody returned my calls) . I have yet to receive my money or shoes and have been chasing the people at FS ever since. NOT ONE returned call until I finally posted my story briefly on their facebook wall! And just like that ~ my post was deleted and I was contacted. I was given and still am given a run around about my shoes. I have been told by management that NO ONE ( not one person) recalls my situation ( meanwhile both stores know exactly who I am and whats been going on). I called the stores AGAIN to speak to the woman who CONFIRMED my return and now she claims she is having memory problems recently and cant really help me?? When I repeated word for word our last conversation from months prior -she was completely taken back. She then seemed almost "" coached"" in her response to me. Explaining I cant really rely on her because she has some serious recent memory fog issues. Really??? Nice. I have contacted the owner ( now that someone has finally given his name up) and it seems he is unable and has been unable to control the hiring, firing, training , work ethic or customer service that makes up his company. Supposedly they have ""fired"" some staff in the lat few months and the person who was handling my return could be one of them or could not be one of them they aren't really sure?? How is this happening?? I am at a loss and out over 200 bucks. I have contacted some Help me Howard type news stations and they seem interested but would also like me to contact the people who have had similar issues. I will not put names on here but if anyone would like to contact me I would be more than happy to share. So basically I am NOW ( in the past 2 weeks) being asked by FS for tracking of an item that was shipped via postal and confirmed received by the company MONTHS ago. I assume to cover the tracks of customer service they have been offering, they have mysteriously "" lost"" my shoes and any recollection of me. Clearly they are getting away with this for the simple fact that I no longer have any tracking info from 4 months ago and so I guess that leaves me screwed? Nice going FS...another customer gone~who cares right?? And for the giggling gentleman via phone who thinks I don't know what its like to ""work"" and deal with people all day ,and live in a townhouse that daddy owns~ I work my tail off ,live in a rental w/ 2 kids you senseless politically incorrect moron. So yeah-200 bucks IS A LOT .
06/28/2011Provided by Citysearch -
Shopping in French Sole Outlet turned out to be a nightmare. I bought two pairs of shoes and one, which was advertised as being on sale for $99.99, was charged $149.99. When I complained the explanation was that that particular color is not on sale while the others of the same style are. When I asked why it was not pointed out to me when I tried them, no explanation was provided. In addition they tried to falsely ?find? the specific color/style on non-sale rack and it was not there. It was on the clearly marked rack Sale $99.99. The sales clerks are pushy, and deceiving. And the shoes looked pretty and comfortable on spot. But when worn longer they are terribly uncomfortable, pressing in all the wrong spots. All in all never again. And I strongly recommend to readers of this site to avoid the store at all cost. Or watch what they charge very carefully.
06/02/2010Provided by Citysearch -
It is an A+mazing store. I own 3 pairs of passport Rubber sole! The most comfortable flat shoes that I own! Very helpful and friendly sales staff. I ordered over the phone and the lady on the phone was very helpful and knowledgeable. She explained the sizing differences and which style is perfect for my wide foot and narrow heel. I bought the style she suggested and I was not disappointed and I did not need to return them.Besides I bought 2 more pairs in different colors. When I was New York I also saw that they opened a new store for high heel shoes!!! So French Sole is not a source of my flat shoes now but also my high heels! Great shoes, great sale staff and great customer service!
05/31/2010Provided by Citysearch -
Don't shop here unless you like spending $200 plus for a pair of shoes and get treated horribly in the process.! I purchased a pair of ballet shoes, had them shipped to my house. I was told they were leather soles. When received I noticed they weren't leather, called the store twice to tell them and I was told I was wrong...they were leather. Finally spoke to store manager who confirmed they were ""man made"" and most of their shoes now have man made soles. I wanted to get my money back. I was not happy so she told me to email store owner....what a waste of time....he NEVER responded. I'm not suprised, great customer service comes from a culture of top down.....if he doesn't care why would his employees! From now on I will give all my money to ZAPPOS, they rock and have great customer service.
04/17/2010Provided by Citysearch -
I have nothing positive to say about my first and last experience here. I have been a loyal customer for many years at the original location and I usually leave with at least 3 or 4 pairs. However, last week I left with 3 or 4 opinions about this particular store. For the most part, the sales staff were pleasant except for one man who kept pushing himself onto me. I felt as if he was trying to steal the sale away from the other sales person. He kept talking in another language to the other ""pusher"" and in the end made me feel uncomfortable and as if I were obligated to buy and GET OUT. You're shoes are great but the owner of this company should look closer at who he/she hires as the help. I will never shop here again and I will make sure my fellow shoppers are aware of my last experience.
10/21/2009Provided by Citysearch -
I called and the clerk was so rude when she answered the phone, but another 10 minutes later, she called me back to be helpful. She apologized sorta for not helping me when I called and I must say, I never expected a call back after she instructed me to go on line and look because she was too busy when I called to talk. At least she called back though she wasn't real helpful even when she called back. Maybe I talk too slow for NY people. I am a southerner.
07/31/2009Provided by Citysearch -
I used to buy most of my ballet flats from this store, but lately it seems customer service is non-existent. Not to mention the fact that they're having the shoes made in France to a lesser degree than before. The quality is just not the same. I've been buying London Sole flats instead (where in London they're called French Sole), who got the name first, I don't know. But I've been sending all my friends to either the London Sole website or they have a nondescript office-type store in Midtown. Sizing is definitely more European and run small.
04/01/2009Provided by Citysearch -
I had trouble finding nice, comfortable flats that were actually cute. I came here and they had the best selection of flats. They had casual ones to wear during the day, dressier ones that you would wear to work and out night. The great thing is they last a long time because they are well made. I will be back to buy more next season!
03/20/2009Provided by Citysearch -
Don't ever call any of the phone numbers for help. You get read the riot act, and it is huge bother to call them to check a size or style. You would imagine from the store size, that they would love to have you just call in an order rather than visit there shoe box size store
Enter the store at your risk, the risk is that they will make you feel small and worthless if you question them on styles or how a shoe is supposed to fit you.
Folks, they are selling ballet flats here, not coffins. Please workers/owners of FS/NY be nice, be cheery