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Forever 21

Map & Directions
(1 Review)

50 W 34th St, New York, NY 10001

(212) 564-2346

OPEN NOW
Today: 8:00 am - 11:00 pm
15
YEARS
IN BUSINESS
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General Info
Established with a single store in 1984 as Fashion 21, Forever 21 is a chain of more than 350 clothing stores located throughout the United States and Canada. The company also operates stores under the brands Forever XX1, For Love 21 and Gadzooks in China, Indonesia, Jordan, Kuwait, Malaysia, Singapore and Korea. It offers apparel and accessories for women and girls. Its range of accessories includes handbags, belts, sunglasses and hair products. It sells private-label apparel made in Southern California. Forever 21 offers men's and women's fashion products, as well as lingerie, swimwear, footwear and cosmetic items. In addition, it offers outerwear, jewelry and intimates. The company offers gift cards and e-gift certificates and provides online shopping options.
Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: (212) 564-8576

Phone: (212) 805-3697

Primary Phone: (212) 564-8576

Payment method
amex, discover, paypal, master card, visa, all major credit cards
Neighborhoods
Koreatown, Midtown Manhattan
AKA

XXI Forever

Categories
Women's Clothing, Clothing Stores, Shoe Stores, Women's Fashion Accessories
Other Information

Parking: Street

Bike Parking: No

Wheelchair Accessible: No

Price Range : Below Average

By Appointment Only: No

Reviews

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marykirkpatrick

01/03/2011

Overall
dreadful return policy

Having bought a jacket in late October for a relative coming from France for Christmas,

I was told by not one but two sales persons that I could exchange it if the person

didn't like what I had bought which would exceed their 21 day return policy. Wrong. Two days after Christmas, it was returned to the Broadway and 34th Street stores and was told that the formation given was incorrect and the item could not be returned. The 21 day return policy held strong....now stuck with a man's jacket and my stepson returned empty handed. I suggest that salespersons be trained with Forever 21 policies and procedures and that assistant manager take customer relations courses. I would never buy there again. Calls to the store ended with hangups or "someone" will

get back to you today. Told that we couldn't wait around all day only resulted in a

another hangup. ...took at least 5 calls to get a helpful person, but still told no exchange could be made (receipt and tags were both available).