Flat Rate Carpet
110 W 18th St, New York, NY 10011
Our business is to give your carpet, rug & upholstery a brand new look, using organic, non-toxic cleaning materials.
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04/19/2012Provided by Citysearch -
EASILY one of the best carpet cleaning teams that I've ever had the pleasure of working with. I can't believe how professional everyone was and how thorough of a job they did on my house. I'll definitely go back and I highly recommend you give them a try! Thank you so much!
11/24/2011Provided by Citysearch -
My friend referred me Flat Rate Carpet while I was looking for carpet cleaning companies to get my expensive rug cleaned. Some told me to get a vacuum shampoo and do it myself but I didn't wanted to take risk of doing these experiments myself on my expensive rug.
Earlier I was worried and I didn't know what kind of service they would provide but after having my work done I can easily say it was a good decision to get it cleaned by professionals like Flat Rate Carpet Cleaners guys. My rug looks like NEW!
These guys are quick, efficient and friendly! I am pleased with their service.I highly recommend these guys to all those who are looking to get their job done efficiently yet without hurting their pockets.
11/18/2011Provided by Citysearch -
Working with them has been a pleasure. I started a recarpeting project in my house and they were with me every step of the way. They helped answer my questions about some things I was uncertain of and gave me some invaluable advice to help me make the best possible decision. The actual work was done quickly and done well. They even use environmentally friendly products, which was kind of nice to think that I'm helping the world go green. All in all, I had a great experience and would definitely use them again!
11/16/2011Provided by Citysearch -
I found this company on google. I had never heard of them before but i was pressed for time for a rug cleaning so i set an appointment with them right away. The technician came over four hours later gave me a price and cleaned it right away. The next day i noticed that one stain still remained. I called them back and they came the same day to redo the cleaning. After the second time around my carpet looked great. Although it took a few times to clean my rug i was happy that they were persistent.
08/10/2011Provided by Citysearch -
I had a 4 beautiful old rugs that were pretty badly stained, but before tossing them and buying new ones, I had Flat Rate pick them up for cleaning. They got out all the stains, the rugs look new, and I spent less money on cleaning the old rugs than I would've spent on buying 1one or two new ones!
05/25/2011Provided by Citysearch -
I needed a few carpets cleaned in my apartment - my common living areas (dining room, living room) needed a thorough cleaning so I called Flat Rate to come out and get the work done.
They were able to fit me in just a few days later, which worked out great with my schedule. They came out just a few minutes outside the timeframe the office gave, which was fine - I was running late myself and had jus gotten home 20 minutes before they arrived.
They got out most of the stains in the carpet, there was one spot that didn't come out, so they came back the next day and got out that last stain.
Very reliable, quick service. They are serious about their work and stand behind the job they do. Excellect value for the service, much less expansive than their competitors.
05/16/2011Provided by Citysearch -
These guys were affordable, quick and very friendly. I couldn't afford a big job, but after I had a little cat urine problem on my favorite armchair I really needed to get something done. They came out right away and gave me a price I could work with. The next day I still smelled a bit of the stain, which they told me to watch out for because cat urine stains are tough, and they came out the next day and redid the cleaning free of charge. Now that's a company that stands behind their work!
05/14/2011Provided by Citysearch -
I called this company after looking on the web. It was the first company that showed up in Google search and looked like a safe bet. They offer an estimate with no obligation. I decided to go ahead as I felt I had nothing to lose. As they reminded me multiple times over the phone that if I didn't like the price I could send the technician away without paying anything. I liked having a technician walk me through the process and giving me an accurate price on the cleaning that was needed. In the end, their technician offered me a good price and was very thorough. I was very pleased with this service and will defiantly use them in the future.
05/11/2011Provided by Citysearch -
First, Flat Rate Carpet and NY-Carpet.dotcom have merged... same company, two different websites. So, red flag there.
I called Flat Rate to have my sofa cleaned. They gave me a base price of $65 on the phone. News flash... their prices are really: $65 (to clean your sofa with water) $185 (to clean your sofa with soap and water) approx $250 to do a deep cleaning with Scotch Guard and the words. The only price they give on the phone is $65 - they don't make any mention that it's just for a water cleaning.
The guy showed up on time, but he was pretty new to the job. He sloshed water all over my apartment, didn't know who I should make my check payable to, didn't know which receipt I should get, and asked for a tip in cash. Yes...as I was writing the check he actually said ""but I prefer any tip you give me in cash, please"". He was nice enough. But it was tacky.
This company did the job overall... my sofa is still wet and I can't tell if it's really clean yet. But the experience was lack luster. And it was too expensive.
02/09/2011Provided by Citysearch -
I'm a bit torn on this review, so rather than recount a long and boring tale, I'll say this
The customer service is a headache.
There seems to be some major communication issues over there.
The owner will right all wrongs.
My couch is much much cleaner.
01/05/2011Provided by Citysearch -
impressed with their website an great coupons- decided this would be one of my 3 companies id have over for my free estimates for my 2 area rugs. they came and beat all the other 2 companies prices. plus free pickup and delivery- i was in! when the 2 rugs were delivered back to me, they looked like a brighter and cleaner color and the clean fragrance was a plus
11/13/2010Provided by Citysearch -
Emergency situation; not too bad
Emergency awful Bed Bug situation turned out not to be that bad because on Flat Rate Carpet. I called in the morning, and they had someone over within 2 hours. The friendly guy told me the process on both our bed and the sofa and we decided to go ahead with the work. Happy we picked this company because they work efficiently and the fast service.
10/24/2010Provided by Citysearch -
they made time for me in a panic moment...,.,.,.., so I wanted to write and thank them. I had a spill on a couch and I was renting the apartment for a month in the city. I called right away and they scheduled me in within the hour. its 2 days later and the stain is out and looking just as it was when I moved in. THANK YOU!!!!!!