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Flat Rate Carpet

Map & Directions
(27 Reviews)

110 W 18th St, New York, NY 10011

(212) 777-9277

OPEN NOW
Today: Open 24 Hours
11
YEARS
IN BUSINESS
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Our business is to give your carpet, rug & upholstery a brand new look, using organic, non-toxic cleaning materials.

Hours
Regular Hours
Mon - Sun:
Brands
scotchguard
Payment method
master card, check, all major credit cards, debit, paypal
Neighborhoods
Flatiron District, Chelsea, Midtown Manhattan
Languages
English, Spanish
Categories
Carpet & Rug Repair, Carpet & Rug Cleaners, Fire & Water Damage Restoration, Upholsterers, Upholstery Cleaners

Reviews

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DoubleXL

04/19/2012

Provided by Citysearch - 
Overall
Talk about awesome!

EASILY one of the best carpet cleaning teams that I've ever had the pleasure of working with. I can't believe how professional everyone was and how thorough of a job they did on my house. I'll definitely go back and I highly recommend you give them a try! Thank you so much!

Shuaib

11/24/2011

Provided by Citysearch - 
Overall
Excellent experience!

My friend referred me Flat Rate Carpet while I was looking for carpet cleaning companies to get my expensive rug cleaned. Some told me to get a vacuum shampoo and do it myself but I didn't wanted to take risk of doing these experiments myself on my expensive rug.

Earlier I was worried and I didn't know what kind of service they would provide but after having my work done I can easily say it was a good decision to get it cleaned by professionals like Flat Rate Carpet Cleaners guys. My rug looks like NEW!

These guys are quick, efficient and friendly! I am pleased with their service.I highly recommend these guys to all those who are looking to get their job done efficiently yet without hurting their pockets.

JaimeXO

11/18/2011

Provided by Citysearch - 
Overall
Amazing cleaners!

Working with them has been a pleasure. I started a recarpeting project in my house and they were with me every step of the way. They helped answer my questions about some things I was uncertain of and gave me some invaluable advice to help me make the best possible decision. The actual work was done quickly and done well. They even use environmentally friendly products, which was kind of nice to think that I'm helping the world go green. All in all, I had a great experience and would definitely use them again!

grabert1719

11/16/2011

Provided by Citysearch - 
Overall
Persistent company

I found this company on google. I had never heard of them before but i was pressed for time for a rug cleaning so i set an appointment with them right away. The technician came over four hours later gave me a price and cleaned it right away. The next day i noticed that one stain still remained. I called them back and they came the same day to redo the cleaning. After the second time around my carpet looked great. Although it took a few times to clean my rug i was happy that they were persistent.

Zhoey

08/30/2011

Provided by Citysearch - 
Overall
Carpet Cleaning - Very Cheap

The carpet cleaning service here is excellent, the price is super, the quality of work is like the spendy guys without making such a big dent in my wallet.

ShellienLeo

08/10/2011

Provided by Citysearch - 
Overall
Gets the Stains Out!

I had a 4 beautiful old rugs that were pretty badly stained, but before tossing them and buying new ones, I had Flat Rate pick them up for cleaning. They got out all the stains, the rugs look new, and I spent less money on cleaning the old rugs than I would've spent on buying 1one or two new ones!

ZahraSmiles

07/29/2011

Provided by Citysearch - 
Overall
Affordable Carpet Cleaning

Had to get the carpets cleaned when I moved to a new apartment - pet smells were nauseating and I'm allergic. They are super affordable and do an amazing job!

Aaron0061

05/25/2011

Provided by Citysearch - 
Overall
Reliable Carpet Cleaning

I needed a few carpets cleaned in my apartment - my common living areas (dining room, living room) needed a thorough cleaning so I called Flat Rate to come out and get the work done.

They were able to fit me in just a few days later, which worked out great with my schedule. They came out just a few minutes outside the timeframe the office gave, which was fine - I was running late myself and had jus gotten home 20 minutes before they arrived.

They got out most of the stains in the carpet, there was one spot that didn't come out, so they came back the next day and got out that last stain.

Very reliable, quick service. They are serious about their work and stand behind the job they do. Excellect value for the service, much less expansive than their competitors.

marrycourtiz

05/16/2011

Provided by Citysearch - 
Overall
A company that stands behind their work!

These guys were affordable, quick and very friendly. I couldn't afford a big job, but after I had a little cat urine problem on my favorite armchair I really needed to get something done. They came out right away and gave me a price I could work with. The next day I still smelled a bit of the stain, which they told me to watch out for because cat urine stains are tough, and they came out the next day and redid the cleaning free of charge. Now that's a company that stands behind their work!

Winston1975

05/14/2011

Provided by Citysearch - 
Overall
no hassle, no headache!

I called this company after looking on the web. It was the first company that showed up in Google search and looked like a safe bet. They offer an estimate with no obligation. I decided to go ahead as I felt I had nothing to lose. As they reminded me multiple times over the phone that if I didn't like the price I could send the technician away without paying anything. I liked having a technician walk me through the process and giving me an accurate price on the cleaning that was needed. In the end, their technician offered me a good price and was very thorough. I was very pleased with this service and will defiantly use them in the future.

ru slippers5

05/11/2011

Provided by Citysearch - 
Overall
Expensive & sloppy

First, Flat Rate Carpet and NY-Carpet.dotcom have merged... same company, two different websites. So, red flag there.

I called Flat Rate to have my sofa cleaned. They gave me a base price of $65 on the phone. News flash... their prices are really: $65 (to clean your sofa with water) $185 (to clean your sofa with soap and water) approx $250 to do a deep cleaning with Scotch Guard and the words. The only price they give on the phone is $65 - they don't make any mention that it's just for a water cleaning.

The guy showed up on time, but he was pretty new to the job. He sloshed water all over my apartment, didn't know who I should make my check payable to, didn't know which receipt I should get, and asked for a tip in cash. Yes...as I was writing the check he actually said ""but I prefer any tip you give me in cash, please"". He was nice enough. But it was tacky.

This company did the job overall... my sofa is still wet and I can't tell if it's really clean yet. But the experience was lack luster. And it was too expensive.

TamDer

04/07/2011

Provided by Citysearch - 
Overall
wwwonderfully cleaned area rugs

3 area rugs of mine were in need for a DESPERATE cleaning! I requested Organic cleaning... they let me know what was in it by sending me an email..
Customer service is outstanding and helped me keep informed on my area rugs.

krisdancer

02/17/2011

Provided by Citysearch - 
Overall
Stain of Wine gone

Thanks to flat rate carpet my wine stain from a party is out! Fast and helpful service that came to me and my beige carpets rescue!

artman12

02/13/2011

Provided by Citysearch - 
Overall
Snow day mess- cleaned!

My children came in from outside bringing a mess that ended up on our carpet. So dirty. Carpet cleaners came by and no more stains. Affordable and Professional

mkulob

02/09/2011

Provided by Citysearch - 
Overall
Eh....

I'm a bit torn on this review, so rather than recount a long and boring tale, I'll say this


The customer service is a headache.
There seems to be some major communication issues over there.
The owner will right all wrongs.
My couch is much much cleaner.

Dunbar52

01/05/2011

Provided by Citysearch - 
Overall
2 rugs cleaned- worry free

impressed with their website an great coupons- decided this would be one of my 3 companies id have over for my free estimates for my 2 area rugs. they came and beat all the other 2 companies prices. plus free pickup and delivery- i was in! when the 2 rugs were delivered back to me, they looked like a brighter and cleaner color and the clean fragrance was a plus

RitaBonita2

11/13/2010

Provided by Citysearch - 
Overall
Emergency situation; not too bad

Emergency situation; not too bad

Emergency awful Bed Bug situation turned out not to be that bad because on Flat Rate Carpet. I called in the morning, and they had someone over within 2 hours. The friendly guy told me the process on both our bed and the sofa and we decided to go ahead with the work. Happy we picked this company because they work efficiently and the fast service.

albertpramizzz

10/24/2010

Provided by Citysearch - 
Overall
wanted to say THANKS

they made time for me in a panic moment...,.,.,.., so I wanted to write and thank them. I had a spill on a couch and I was renting the apartment for a month in the city. I called right away and they scheduled me in within the hour. its 2 days later and the stain is out and looking just as it was when I moved in. THANK YOU!!!!!!

gorrrrdon

10/06/2010

Provided by Citysearch - 
Overall
third time User

this was the 3rd time ive used this cleaning company-decided to THANK them with giving a GREAT review-THANKS for the reliable and surperb cleaning!