Distinctive Window Treatment Plus
499 Canal St Ste 2, New York, NY 10013
11/15/2010Provided by Citysearch -
As a follow up to my earlier comment with DW, the owner came to my house personally to resolve my complaint. He was exceptionally courteous and polite and made every reassurance to repair my window coverings or replace them if need be. The owner said my initial service request for repairs was mistakenly overlooked and he said their customer service program has been vastly improved as a result of my interaction with the company. In my opinion, the overall quality of the product is superior in the market place and a premium price is well justified – and I am happy to report that the customer service efforts are now commensurate with the quality of the product. I am very satisfied with the final results and the entire DW team has been outstanding at working towards correcting the initial mistakes. Notably, I highly recommend you speak with Linda who is likely one of the most helpful, knowledgeable, and courteous sales people in any industry I've ever been associated with. DW has proven that it greatly cares about the integrity of their brand and I would not hesitate to recommend or use their products again in the future.
12/11/2009Provided by Citysearch -
I spent over $3,000 on window coverings for my apartment. First, DW brought a different type of window covering that I ordered, then, the arrogant Israeli owner, Avi, tells me the type of covering delivered was ""better"" for my flat - despite being cheaper but trying to charge me the same amount. They then replaced the coverings and the new ones are strayed and do not fit well. After more than a year, the roll up blinds do not work at all. I called to have them serviced and the service crew told me the coverings were installed with incorrect springs. The service crew tells me to call HQs and request a repair. I've called DW for over 6 months about the repair and they continue to dismiss my request for repairs. Avoid this business at all costs - there are better merchants than this for the money.