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Phone: (212) 344-8700
Fax: (212) 381-3115
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WORST COMPANY EVER!!!...I HAD TO CALL THE NYS DEPT OF INSURANCE WHICH INTERVENED AND INVESTIGATED MY CASE? THEY GAVE THE STATE A HARD PROBLEM.
I RECEIVED MY MONEY FROM CWICO AFTER THEY CLAIMED TO BE INVESTIGSTING ME FOR FRAUD!.., ABSURD AND PATHETIC COMPANY.I LOST CAR RENTAL MONEY. THEY ONLY PAID ME FOR 10DAYS OF RENTAL!.. I RENTED CAR FOR THREE MONTHS. THEN THEY PAID ME ONLY $4,750. FOR MY 2008 HONDA ACCORD TOTAL WHICH INCLUDED CAR RENTAL FOR THREE MONTHS.
I have been with Country Wide for 5 years. I recently made my first claim ever. I had some difficulty getting my documents through at first, but my broker intervened. I had no other issues and have certainly not experienced what others have reportedly gone through. Above all, my premium stayed competitive at renewal!!
Also, I wanted to add that the claims person was discourteous until she realized that I was not calling from a personal injury firm.
(SCAME BEWARE) THIS COMPANY MUST BE SHUT DOWN FOR SCAM! At first i figured it must have just been a couple of upset people writing complaints but now i SEE WHY!. This Scam who Poses as a company is so OUTRAGEOUSLY disrespectful, Rude and will hang up on anyone they owe money to. Please be AWARE of their adress SCAM as well, they give you the wrong Floor or Never tell you, Meaning your paperwork is "LOST" and they have no Legal Responsibility. Please be Smart and GO ELSE WHERE. they are a Living Hell
Minus stars! I totally agree with what eD saId. They are very rude and unprofessional. I waited over 30 minutes on hold a few days ago...just because they did not set my payment plans up like they were suppose to. And then tried to charge me more than i had signed up for. Plus i waited over 15 mins today just to speak to someone to tell them i sent in my email with the new insurance ID because im canceling my policy with them. JUSt switched to Geiko. This company is a waste of time.
Countrywide auto insurance employees are very unprofessional. No one ever answers the phone on the first call, and when you finally do get in contact with someone (managers and workers) they are extremely rude, disrespectful, and outright despicable. An employee told me I would be lucky if the person handling my case answered...and of course they didn't answer. I have been lied to by the individual handling my claim...Do yourself a favor and avoid this company. From my experience as well as what I have been told it seems like many of this company's policies are very different form the average insurance company.
Dont ever consider to take this insurance. Bunch of idiots. It took me 7 hours of calling just to talk to stupid representative which was rude and eventually put me on hold forever ,after about 40m being on hold i disconnected and closed my insurance with them the same day. And i never got my money difference from them, i closed insurance at the beginning of the month but paid for a full month.
I feel sorry for anyone that has to deal with this company when it comes to a car accident. Their staff are a bunch of attitude driven people with zero competence.
I had a car accident in 8/15/2012 and reported the accident the same day to the Country-Wide. After dispatching me to get my car appraised at their own place, I called them back to get an update. It took them over a month to call me back only to tell me to verify if my car had been inspected. I gave them all the information and still didn't get any calls for the update. Then I got a call two weeks later, again, to verify of the place which the car was inspected. Ms Gomes said that she would update me on the same Friday. Of course that day came and passed. Today, I had to call them up and was transferred more times than I can remember. Finally, I got another dispatcher only to tell me that she just faxed the assignment to the same place. She was extremely rude and did not even give me a chance to talk. It's been over a month and a half and still nothing.
so, I REALLY feel sorry for anyone that has to deal with this company for claims. Clearly , they do not want to pay up.
I deal with clients' and opponents' insurance companies all the time for USAA (which is a best practices insurer that consistently leads the segment in customer satisfaction) but I have Countrywide Auto and I'm quite happy. Therefore I'm not sure I agree with any of the reviewers here.
The difference between a company like GEICO, USAA, ESurance and Countrywide is you get Countrywide from your broker. Basically, I tell me broker what is going on in my life, and she sets up the right kinds of coverages that save me the most money overall. That's the key here ... ESurance will just give you a basic auto policy and you better hope it covers your needs or it doesn't provide overlapping coverage against another policy you have. That's point 1: countrywide is a broker-based product, so your broker should be responsible to ensure that it fits your life.
Point 2. your broker is responsible for servicigng your policy. I get it if you arent insured with countrywide and you need a response, but the rest of you should know that thats what your broker is paid to do.
Point 3. Rates: Wow, $1170 with 1 not-at- fault accident less than 5 years ago and 2 tickets for tint that I fought and won in court. I live in NYCity. Everyone else looked at my record and placed me in a high risk category AFTER quoting me a very low intial rate; my broker explained my circumstanes and they listened enough to get me an extremely competetive rate.
I have never had to call to make a claim against a Countrywide Auto insured but I did call the company to discuss my bills from time to time and while I was sent to my broker once, all other times the hold time to speak with someone was less than 5 minutes. Maybe their Claims handling is worse ... I can't tell whether the posters below are all 1 person masquerading, or what ... but I can say from working in USAA that, in ANY NY auto insurance carriers defense, it is impossible to be profitable int his business, and so people, you must understand that LOW LIOMITS policies will not afford you any red carpet treatment. Don't expect them get on the phone with u and try to send u a fruit basket each time you make a claim because guess what, u bought yourself a low limit policy where every other policyholder is a scammer. TRUST ME, I KNOW. its like buying a greyhound bus ticket and being upset that there wasnt a first class attendant but instead being treated like a child. come on!
BUT i will say that its not like countrywides going to screw around with you. at the end of the day, you'll get paid. like someone else said here, insurance .. especially auto in ny .....is the most highly regulated fianncial industry. that's a fact, so quit your conspiracy theories.
aBck to my review, as for the homeowners and other products that I have, some of which are also through Country-wide (not Countrywide Auto), they are just fine. I just pay in every month, and everything seems competitive. Therefore overall, I can fairly say that based on my experience so far, I am satisfied.
I know this sounds like a shill so I will say that whether you get countrywide auto is up to you. This is really more of a distrabe because i am fed up with the misconceptions and expectations about auto insurers. Did you know that the Progressive vans are not really customer service vans like they claim but really out there to get you to settle immediately? People are so brainwashed and think that your auto insurance company will walk your dog.
At the end of the day, it's a legit insurance company plain and simple; it's low limits insurance that fits my life; it's broker based insurance and i like my broker; and its part of a package that covers my car, my home, my life, my kids, the little business i have, and it all comes at a great price. Good luck.
Phone: (212) 514-7000
Address: 40 Wall Street-14th Floor, New York, NY 10005
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