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50% off frames with lens purchase
General Info
We are Open for business. Eye Exams available. We can also take phone & email orders. FREE Shipping. Call 212.677.3707 or email cfo098@cohensfashionoptical.com
Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
Sun:
Brands
Dita, Gucci, Prada , RayBan, Tom Ford
Payment method
cash, amex, discover, master card, visa, check, diners club, financing available, travelers checks
Neighborhoods
Midtown Manhattan, Gramercy Park, Kips Bay, Rose Hill
Languages
Spanish
Categories
Optometrists, Contact Lenses, Opticians, Optometry Equipment & Supplies, Sunglasses
Other Information

Parking: Street

Bike Parking: Yes

By Appointment Only: No

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Reviews

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TatianaM844

06/11/2012

Provided by Citysearch
Overall
The guys there were making fun of me

The guys there were making fun of me and unnecessary jokes regarding me and my partner. Didn't feel good.

people1234

04/05/2012

Provided by Citysearch
Overall
bad store

This is the worst store policy ever I give them no rating because all they do is mark up the price so high so when they give you alot off feels like alot when it really nothing rip off!!! no refund!!! the dumbest thing ever really do not buy any eye wear from this retail chain.They want me to give them a rating they don't deserve anything

SamAllos22

08/09/2011

Provided by Citysearch
Overall
BEWARE - They will con you

worst experience for a newbie. I went for an eye exam and they didnt give me a well written prescription. I guess since I was upfront with them regarding my intention of looking around for the best deal, they did so in purpose. I didnt realize until the following day when I started making calls around. So I called them back saying the prescription they gave me was incomplete. She said they usually have follow up visits for that. So I ended up losing 2 visits covered by my insurance. My advise to first timers is that use them for an exam and make sure they give you a written prescription on day one. Then you can shop around for the best deal.

kmoyniha

07/20/2011

Provided by Citysearch
Overall
Worst customer service ever

Awful. but you already knew that.

I went in to renew my contact lens prescription. They insisted I had to have a new exam for $70. They were supposed to give me test contact lenses to try on after my eye exam. They did not have the test contacts in stock but assured me it would be the correct prescription. It took them almost 3 months to finally send me the contacts, I had to call them on 4 occasions to remind them I was still waiting for my contacts.

When the contacts finally arrived it was the wrong prescription. I went in to get a refund. All I got was an argument. Do yourself a favour and go to lenscrafters; at least if all goes wrong they know how to treat customers.

mella219

04/20/2011

Provided by Citysearch
Overall
GREAT LOCATION AND STAFF!!!

This is by far the best Cohen's Fashion Optical! The staff was great and gave me great deals on all my eyewear. The managers are extremely attentive and are greatly knowledgable. The selection is among the best and the exam was thorough and my prescription was right on. =)

blueenigma

04/06/2011

Provided by Citysearch
Overall
Worst. Place. Ever. STAY AWAY!!!!

I had perhaps one of the most unpleasant life experiences at Cohen's Fashion Optical located at 106 E. 23rd Street, New York, NY. I brought my daughter in for a contact lens exam which is covered 100 percent by my insurance carrier. That is, the examination, fitting, and contacts are fully covered, as long as my daughter does not require specialized lenses that fall outside of the covered brands (e.g., astigmatism diagnosis).  The Manager, ""Josephine,""  informed me that in addition to what my insurance pays, I was required to pay a $55 ""training"" fee so that the Optician could teach my daughter how to insert and care for the contacts. I, as well as my insurance carrier, tried unsuccessfully to explain to Josephine that the ""training"" she was attempting to charge me for falls under the umbrella of a fitting. A fitting, which involves measurements, application and removal instruction, and a review of how to care for your lenses, encompasses the very thing Josephine was trying to charge me for. That is, a fitting includes the very type of ""training"" Josephine was attempting to get me to pay for out-of-pocket. Since the fitting is already covered under my vision policy, Josephine's tactic is the equivalent of double dipping. Josephine was unrelenting, insisting that store policy dictates that all customers pay the fee. Opting instead for eyeglasses, to avoid being frauded, a second issue evolved. Josephine insisted that there is a New York State Law requiring polycarbonate lenses for children (read: additional fee). I explained that there is no New York State statute mandating polycarbonate lenses, rather, it is a recommendation of the Board of Optometry, which I have a right to waive. She fervently disputed the information, becoming increasingly loud and confrontational. 

I spent an inordinate amount of time in the store trying to reason with Josephine, whose behavior was more befitting of an emotional teenager than a Manager. She was loud and abrasive, and at one point refused to listen to me, humming loudly as I spoke. 

The Optometrist, Jeffrey Taranto, was equally unprofessional and ungracious. Apparently annoyed that I refused to simply roll over and be victimized, he threatened to call police if I didn't leave the store promptly. He said that he wouldn't even think about examining my daughter, called me ""crazy,"" and commented that I need to be seen by a psychiatrist. I would think that as a professional with requisite ethics training, Taranto would have the relevant knowledge to refrain from unethical forms of communication.  Perhaps he was annoyed that I addressed what I believe to be dishonest and unethical business practices. Perhaps it was jarring that someone was calling into question an entrenched practice, albeit illicit, that has served the business well over the years. Whatever the reason, Taranto's personal feelings about my approach does not obviate the need to maintain a position of respect and decorum. Further, personal feelings toward me notwithstanding, Taranto has a professional obligation to carry out his work. Stating that he ""won't even think about examining her"" implies that his work is arbitrary: if I like you, you're fine. If I don't you're out of luck. 

If Taranto took issue with my claim of unfair business practices then it would have been more conducive, and civil, to clarify why Cohen was assessing out-of-pocket fees for fully covered services. Attacking the issue at hand is far more preferable to attacking me personally. It diminishes Taranto as a professional and calls into question the efficacy of a business that would tolerate such behavior. 

 The experience was surreal. I left the store feeling violated and numb. I reported the matter to the Office of Professional Discipline, Better Business Bureau, and the Attorney General's Office. The experience was truly tragic.

borgqueen

12/08/2010

Provided by Citysearch
Overall
terrible chain

I've been going to this location for at least 10 yrs and the quality of service has dropped tremendously. In person the staff are pleasant but over the phone they suck. I requested a copy of my contact prescription sent to me (which I always do when I travel just in case). This last time, I lost my purse which had my glasses and replacement contacts. I thought well I ahve my prescription, let me run out and buy a single pair. Lo and behold, on the prescription sent to me, Cohen's put theyre brand of lenses instead of itemizing all the brands of lenses I could wear so as to ensure that I couldnt go somewhere else and buy lenses. So during my trip and wedding that I attended, I was blind b/c I couldnt purchase another set of lens. I will never go to COhen's again. Apparently this is a standard practice of Cohen's now and many people have gotten burned by this practice.

TD1987

11/13/2010

Provided by Citysearch
Overall
Very unprofessional, poor customer service

So I was brought into this place because of the offer for $100 off a pair of eyeglasses. I walked into the door and not one of the three sales associates even acknowledged my presence (and I was the only customer in the store). After waiting for the three of them to finish their chat session, I finally spoke up and asked to see a few pair of glasses. I asked to try on a few pairs, and everytime I asked for a different pair, the sales girl would let out a loud annoyed sigh. Excuse me. But if I'm going to pay $350 for a pair of lenses, I am going to LOVE them. Made me feel so uncomfortable!! SO RUDE! I'd rather deal with friendly, personable sales associates then these nasty attitudes. I would not recommend this place AT ALL

XOLIOX

08/01/2010

Provided by Citysearch
Overall
I LOVE MY GLASSES!!!!! GREAT SERVICE!!!

I am very happy with my glasses. I went into the establishment and it was a great enviornment. The staff was very friendly. There was a great selection of frames to choose from. The staff was very helpful in explaining what type of glasses I had needed. It was the first time I was wearing a progressive lens. I went back and purchased sunglasses as well. I got a great deal on my glasses. I would highly recommend this store. I was on my lunch break and I was able to get what I needed quickly. I get compliments on my glasses all the time.

LeoNYC

03/20/2010

Provided by Citysearch
Overall
Wrong prescription

We went to the store to get the lens prescription. As it turned out, the prescription that they gave us was completely wrong for both eyes. When we went to the store to correct the prescription, the optometrist blamed us for not ""focusing properly"" the first time (instead of admitting the mistake and simply fixing it). He was visibly irritated when asked to correct the original prescription. He did correct it for free, which was nice. But I don't think we will go to this store again.

Chasum

02/03/2010

Provided by Citysearch
Overall
REFUND POLICY!!! VERY IMPORTANT!! MUST READ!!

I ordered my glasses from Cohen's. Upon first glance, I thought that this was a very nice establishment. The sales lady was personable, the eye exam was cheap and thorough. However, it was over 3 days before I received my glasses. They said that they had to order the lenses. I said that I no longer wanted the tint on the glasses and since they told me that they tint in the shop it would be at no expense to them to refund me that money. They said it's their store policy not to do so. Note: This was before they did anything. Then, I asked for a refund on the purchase. They said definitely not.

THEY DO NOT REFUND YOUR MONEY UNDER ANY CIRCUMSTANCE! DO NOT BUY FROM THEM UNLESS YOU DON'T MIND WAITING A WHILE TO GET THEM. THEIR SERVICE IS VERY SLOW AND THEY ORDER FROM AN ONLINE SUPPLIER. PREPARE TO WAIT.

Oh yeah...I called with a problem and I was hung up on twice. I had to call corporate to ask them to communicate with the actual store. I would never order from them again.

I just got off the phone with Cohen's Corporate office and it's sad to say that there corporate office is just as poor as their store service. They said no refunds and they said that they expect customers to read a sheet that has their customer service policy, which is somewhere on the wall in their shop. They say that this is what protects them.

I had a tint on my glasses that they hadn't done yet that I no longer wanted. They said...""Sorry, no refund, but you're welcome to spend that $60 credit at any of our 150 stores across the country"". Have a nice day."" I told her that there's no chance that I'll ever return or buy anything from them again.

Also, the poster below is totally right about his posting about their prices. They advertise lower prices and compelling deals, but when you get there, they add lens charges. Bottom line is, there prices are outrageous for their lower brands. I wouldn't reccomend them to anyone.

curleyvirgo

02/03/2010

Provided by Citysearch
Overall
Great Service

I recently visited this Cohen's location after avoiding it for years... I hate getting glasses. I was lucky enough to have an attentive, efficient, sales associate help me and answer all of my questions. Despite the fact that she was alone behind the counter, she managed to help all of the customers without getting frazzled, and keeping a smile. Thanks Josephine for helping me pick out my gorgeous glasses! This is one of those times I feel it's important to give credit where credit is due :)

ProudnativeNY

12/17/2009

Provided by Citysearch
Overall
Great service and great eyewear!

My sister and I recently visited the 23rd location to purchase our eyeglasses. The eye doctor was very compassionate and patient; I've always been squeamish about people touching my eyes. He gave me a thorough exam, and did not make me feel rushed.

The sales associate who helped us (Jo), was a great help! She helped us try on almost 2 dozen pair of eyeglasses, and was very honest about which were flattering and which ones were not but it was NOT done in a way to hurt our feelings. She made us laugh and we had such a good time making our selections.

The space is very nicely appointed! It's clean, well-lit, and they have dozens of gorgeous pairs of eyeglasses. I highly recommend Cohen's Fashion Optical! I love my glasses! I've gotten compliments on them and they look great!

Eillen31

12/05/2009

Provided by Citysearch
Overall
Karma, please take care of this one

I went in to Cohen's for a free eye exam and to quickly pick out a pair of frames. (I'm leaving town this weekend for a funeral in the Midwest and need to be able to drive.) When I entered the store, it took a good 10 min for the girl behind the desk to acknowledge my presence. A talkative client came in while I was waiting, and when he left, the girl said some cruel and inappropriate things about him and the traffic they get. The eye exam was quick and efficient. After the exam, it's choose-from-a-huge-selection-of-frames time while someone stares at you staring at yourself. Everyone knows picking out frames is difficult, but this time I was prepared. I tried on a handful of frames, and without fuss selected a pair within 10 min. In and out. The next day I called to see if my frames were ready, and the girl (same clerk from night before) sat down the phone and said, ""hey the crazy girl from last night wants to know if her glasses are ready!"" Then she hung up on me, most likely realizing that the phone was not on mute. That evening when I went to pick up my glasses I decided to take the high road, and not say anything. When I walked in another girl behind the desk (right in front of me) mouthed to the other girl ""Is that her!?!?!"" I could not believe it! Then there were snide looks and giggles between the two of them. Terrible. I'd like to note very quickly, that I did nothing out of the ordinary, and even if I had, this behavior for any retail store is unprofessional and unacceptable. Owners---if you read these reviews, please take a closer look at your ""new"" staff.

PaisaDoc

11/10/2009

Provided by Citysearch
Overall
Under new management with same tricks

I went in to get contacts. Wanting to try the place out. I gave my prescription and paid. I stood there like an idiot while the clerk stared at me. ""umm...yea, i need my contacts.."" clerk ""Oh! we don't stock them, we order them"" me: ""so i could have just gone to 1800 contacts, and you didn't inform me of this before paying?"" Clerk: ""oh, i thought you knew"" (yes bc everyone is born with that knowledge)...

I asked her when they would get here and they said by the end of the week. I called thursday and they STILL not only didn't have them but said ""oh we call you when they arrive"" (yet another thing they forgot to mention).

now i'm currently on hold to check if the finally got here... a week and half later... i've been on hold for six minutes and counting...you suck!

Chriroo

08/15/2009

Provided by Citysearch
Overall
NEW STAFF, OWNERS AND MANAGERS!

For those of you who have gone to Cohen's Fashion Optical on 23rd St., and had an unpleasant expericence, the NEW OWNERS would like to take the time and apologize to our previous customers. The stories that we have come in contact with the past few days have been terrible. We just wanted to get the word out to the neighborhood and to anyone that has had a bad experience here, that there is all new professional staff with great customer service skills, who will be happy to help you have a informative and delightful experience at our location. We have a brand new selection of designer frames, and will be running major discounts and specials for the next few months to all customers, Previous and New!!!

Jeffaohd

07/20/2009

Provided by Citysearch
Overall
Best Choice for anything Optical

I went in to Cohen's about a week ago because I managed to step on my own glasses. I chose this location because it was the most convenient location I could find.

The person helping me was cordial and didn't hassle me about the coupon I brought with me. I'm a bit picky so it took me about 30 or so frames to finally narrow down the 2 that I wanted to get. One a nice little designer pair from Ray Ban and the other from TAG Heur.

I was surprised to find out that it would only take 3 days for my glasses to be ready because my last purchase took almost an entire week. I had to wait a while when I went to pick up my glasses because they were rather busy at the time, but I walked out very happy with my new frames.

MoothedathuTharakan

06/09/2009

Provided by Citysearch
Overall
This is the most horrible place you can go for eyeglassess

Horrible Horrible Horrible. I went into this place,they greeted me well,told my insurance would cover the eye exam only and 20% of on the frames.Everything went well till the point came to choose the frame.We liked some and they started showing me frames of unheard brands and all their prices starting from 300$ plus...ridiculous..,when u can get a D&G tortoise frame for 319$..and then i cheked the prices of more branded ones,like prada,d&g,bvlgari etc and they all listed a store sticker in the range of 500 to 600$ for a frame!! ridiculous when those models i checked had a retail price of 300 to 400$..i told them that these prices are too high compared to the normal retal list price(for eg in lenscrafters)..then they gave me a reason that lenscarfters can sell for that price coz they own the company which manufacture for most of the designers.c'mon then why would someone go to cohens!!..haha..Then i told them clearley that i want a branded frame at a resonable price and after all the blabbering and discount i got a calivin klein frame for 437$ and the retail ist price of the same is only 295$ and shows around 172$ online(framesdirect).They treated me like as if they are doing a great favour when showing the different frames and the ladies there are horrible and mocking.The eye doctor and another african american sales woman was giving me mocking smiles and looks as if i am doing some grave mistake by asking for an itemised bill.and it turned out that they wont put the brand name or model number on the bill which would proabaly get them out of a law suit.which they probably wont.

This is the most horrible place you can go for eyeglassess.Never go there..
1)Frames Collection-Horrible(only 2-3 models from deisgner brands.just name sake)
2)Customer Service-Very Bad.They might even abuse you if you ask for a prescription and itemised bill
3)Price-Way too high-Unheard brands are listed at 300 to 400$(USD).while u can get a designer brand with swaroski crystals at 300$ at lenscrafters.

Had a very bad experience.Felt like we were trapped since there is no refund.Horrible!!!

Dorrie

06/05/2009

Provided by Citysearch
Overall
Very poor service

This applies to the 78th and Third store.
The customer service is not what it should be. The people there, though I am sure they meant well, cannot always deliver what they said.

chubchub

05/28/2009

Provided by Citysearch
Overall
Terrible!

I was alarmed at just how unorganized this joint was. I apparently had the first appointment on a sat and the store wasn't even open when I arrived. I came back an hour later and asked what happened and the lady gave me some lame excuse. The exam was horrible! There was gum wrappers on the floor and very old,dusty looking equipment. I'm getting a new exam somewhere else! Don't waist your time or money here!!!