411 Grand St, New York, NY 10002
Specialties: Debit Cards, Mobile & Tablet Banking, Investments, Remote Banking Center, Auto Save, Mutual Funds, Money Orders, Rewards Programs, Global Client Banking, Rates, Certificate of Deposits, Checking & Saving Accounts, Text Banking, Online Fraud Protection, Commercial Banking, IRAs & Rollovers, Credit Cards
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03/20/2011Provided by Citysearch -
Had a dreadful experience here. My mother used to always volunteer to put in a check of mine if she was running to the bank anyways, never had a problem. One day my mom informs me that Citibank records show my check was deposited into HER account, and that her check was cashed and taken out at the teller window. This was absolute bolgna! My mother never operates that way, she always deposits a check and leaves it in her savings. Also, my mother is very meticulous about such matters and would Never mix up my check with hers.
So she and I approached the head of this Grand St. CITIBANK branch. When we explained that someone from the bank Must have stolen the money and we demanded it back, she told us we could not be helped and that the error was somehow ours. My mother and I were NOT taking that as an answer. So we told them we were going to small claims court to retrieve our $150. Shortly after that statement, we received a check from Citibank for the money that was stolen. WHAT A HORRIBLE BRANCH!!!!!!!!!!!