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General Info
J.P. Morgan Private Bank delivers customized wealth management advice and solutions to individuals and their families, leveraging our broad capabilities in investing, family office management, philanthropy, lending, fiduciary services and special advisory services to help our clients advance toward their own particular goals.
Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: (212) 648-2294

Phone: (212) 270-3220

TollFree: (800) 935-9935

Brands
visa
Payment method
discover, visa, amex, mastercard
Neighborhoods
Midtown East, Midtown Manhattan
Other Emails

Categories
Financial Services, Banks, Loans
Provided by

Reviews

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Sean F.

12/09/2016

Overall
Expertise

They did decent job when I had account with them during my Radio City days.But they need to drop MSG as sponsor,due to racial discrimination at Radio City.US district court has my case,Judge Debra Freeman assigned to case.Suing for 10 million award damage,backpay.Was 11 years as security officer

CD
Callie D.

12/06/2016

Overall

Regarding; New Online Banking Website
I am livid at the poor design and ability to offer “real time” information of Chase's New Online Banking Website. There is an old saying “If it isn’t broken why fix it?”. Ever since Chase Bank changed their online banking I am having an extremely difficult time trusting what I see. Chase's previous website offered a better “Real Time” view of my accounts. In the past and currently I check my account daily and do my best to compare it with my written registry. This new OS Chase Bank has put online is in serious need to reflect “Real Time” as well as their past website did. The past system was much faster and had a great ability to subtract or add money almost immediately which gave me a real time overview. I trusted that between my online account and what I had written down, ( having the challenge of Traumatic Brain Injury), I would rely on Chase's Online Banking to reflect "Real Time" and an accurate overview of my accounts.
Chase Bank's previous online banking system was so much better at reflecting “Real Time” transactions so I could trust what my registry reflected and what my account/s reflected. Your previous system was much more accurate.
I suggest that Chase's MIS department review this poor new system of online banking and perhaps compare it to your past system which was far more accurate to “Real Time”.
Do I feel I can trust Chase Bank with my money? No, not since thier new online banking website is totally unable to deduct or add transactions and have them display a more accurate and real time view of my account.
Once again Chase Bank's past operating system was far more efficient at deducting transactions so when I look at my registry it was much closer and I could trust what the online banking system. matched with my registry was real time.

I will also add that my mother who is 84 and generally very computer savvy is also having repeated problems with Chase's Online Banking System.

GF
G F.

12/03/2016

Overall

Is there any other customers other than me that has retained a Chase SLATE credit card for more than 13 years and be told by Chase they you are in "good standing with the company, pay as agreed and have excellent credit" and then received a letter of appreciation for their loyalty to their company by closing their account without any forewarned reason or notice? A prior notice to use the account more often or else...would be the correct and ethical way to give a cardholder warning they want to remove prime customers from their clientele base. I would think prime lending would be there goal. ($) Sub-prime lending must be going good for the company.

Shanika D.

11/25/2016

Overall
Expertise
Professionalism

Someone acessed deposited $914 .28 ,a fake check with my name and with a fradulent signature. The person withdrew $1000 of my money ,I did not notice the transaction till three days later . I called and made a report to chase of such transactions chase said they did not suspect any fraud on my account . I made a police report ,chase said it is immpossible for someone to counterfit their new chip card. If i did not make such deposits and withdrawal then who did it someone at chase did it . Chase refused to refund me my money ..... poor customer service they did not even investigate the person whos name is on tje check it is also a chase check. Now i am going to close down my chase account . Also i am going to start a sear campaign against chase because your money you work so jarf for someone just take it and chase refuse to do a in depth i vestigation . It is not fair to the customers ...

MC
Marilyn C.

11/16/2016

Overall
Expertise
Professionalism

I was shorted $1000.00. Shame on me, because I asked the teller to put it in 2 envelopes and didn't count it, I put it in my bag and left.My dog was extremely ill and had to have hip surgery, I went to the vet and to walmart to get what she needed to make her comfortable. At home I counted the envelopes and found it to be short Immediately got in touch with the branch, Mgr Carrie asked me to take the envelopes to count them and it was short. She started the investigation process. After 1 week I called Heather, the marketing mgr. After several days, they conference me in a call to tell me the teller and the cash dispenser machine balance and there was nothing they could at there level. I was referred to Arianna,an escalations mgr, who told me once I walked out of the bank it was my responsibility and there was nothing she could do. Frustrated and irate I told her that was unacceptable to me. I asked to speak to a superior. An associate named, Paul Clayworth told me that the case would not be closed and he was referring it to the executive office and they would do a more in depth investigation. Now i'm speaking to Clarice. Phone # 1877-658-5560 ext,#1299104. She assured me that she'd investigate it and get back to me. After a week I called her and left a message. In her voice message she stated she'd be away from 11/10 to 11/14. The following day I left another message and she did respond to me. She told me exactly what the other associates told me. Almost verbatim. Makes me wonder if they are reading off a script and how much time did she truly dedicate to my investigation, being that she was out of the office for some days. The bottom line, I lose my $1000.00 because it is my word against the teller. She did mention that the teller stated that she remembers the transaction. I would too if I stole it. I have no recourse at this point, I offered to take a polygraph, because I have nothing to hide, but I was told they don't do that.

Edward B.

10/18/2016

Overall
Expertise
Professionalism

This Bank is a total and complete joke. My credit card has been off for a month and I cannot count the phone calls that I have made to try to get it turned back on. I paid off the balance I even had one of their representatives tell me they wouldn't get off the phone until this matter was taken care of. That was over a week ago this company is completely 100% lacking in every way when it comes to customer service. Absolutely a joke! I would advise anyone considering banking here or using credit cards through Chase to please do not unless you are looking for problems. I bank with him before they were Chase back when it was Washington Mutual and I quit banking with them because of all the hidden fees and bullshit. Now I just use credit cards with them and I can't even do that because they are so incompetent!!!

SN
Stan N.
Edited: 10/14/2016
Overall
Expertise
Professionalism

Subject: New Branch Manager Andrey Puzanov. I met him the first week of his taking over Chase Branch at 71-41 Main St. Kew Gardens Hills, NY 11367. He is so determined to help each and every customer he could who was waiting on line. He stood at the front of the line and guided each person personally. Whenever I am in the branch and he is walking by, he comes over to ask if I am being helped. He does it with sincerity, professionalism and you know he wants to help you. I notice he does this with not just me but any customer who is wondering around. He approaches them and ask them if they need help.

I told him "You look hot why don’t you open your tie and shirt and take off your jacket" He said it's not allowed" and he needs to maintain a professional appearance. I only wish your other branch managers over the years had his ambition, passion and energy and his sincere desire to give each customer the best service. I hope he is recognized for his hard work.

Stan Norwalk

DB
Dominique B.

10/14/2016

Overall
Expertise
Professionalism

I HAVE HAD THE WORSE EXPERIENCE WITH CHASE A QUICKPAY OF $180.00 WAS SENT TO ME AND THE PERSON FORGOT THAT THEY AUTHORIZED THE AMOUNT. CHASE PUT A FREEZE ON MY ACCOUNT AND NEVER NOTIFIED ME AT ALL I WENT TO DEPOSIT MY CHECK THE TELLER DID NOT SAY ANYTHING TO ME. I WENT TO USE MY CARD IT DID NOT WORK AND I WAS THINKING THE STRIPE WAS DEACTIVIATED. I CALLED CHASE AND THEY TOLD ME THAT MY ACCOUNT WAS FROZEN! I SAID WHY WASN'T I NOTIFIED BY THE TELLER OF ANYONE ELSE . THE OTHER PARTY HAD TO WRITE A LETTER AND HAVE IT FAXED OVER TO THE CLAIMS DEPT WHICH WAS DONE AND THEN CHASE CLAIMS THEY NEVER RECEIVED THE FAX WHICH I PERSONALLY FAXED OVER. ONCE THIS IS CORRECTED I WILL NO LONGER DO BUSINESS WITH CHASE AT ALL.

THEY DESERVE A NEGATIVE STAR!!!!!!!!!!!!!!!

AR
Armando R.

09/20/2016

Overall
Expertise
Professionalism

DO NOT DO BUSINESS WITH CHASE .. THEY ARE CROOKS AND DONT CARE ABOUT THE COSUMERS RIGHTS . I RECIVED A $37.00 LATE FEE WHEN THE PAYMENT WAS MADE ON THE DUE DATE AND THEY REFUSED TO REFUND THE LATE FEE.. I WOULD NOT RECOMEND ANYONE TO USE CHASE CREDIT .. STAY AWAYYY !!

Khandi K.

09/15/2016

Overall
Professionalism

Chase employees are very untruthful & will tell you all kinda of misleading crap to get you away from them. They tell me not to depend on text alerts. Why in the HELL would Chase offer it???? #circus #clowns

LS
Lindsay S.

09/09/2016

Overall

Worst company I have ever dealt with. Chase had our mortgage and was sent an insurance check to endorse but instead deposited it. We are now 7 weeks out and waiting for them to reverse their mistake and send us our money. Multiple phone calls, multiple people, multiple excuses. Incompetence.

CF
Carol F.

08/16/2016

Overall

Whoever designed the new Chase on-line banking website should be fired immediately. It is NOT user friendly, I spend way too much time trying to figure out easy checking requests - like bill paying, how to even PRINT my statement, how to delete a payee from my list of payees. I'm told to click "dot-dot-dot" ... like I should immediately know to click ... dot-dot-dot??? Please re-evaluate and change this website before I change banks. I have many accounts with Chase and I've been a member going all the way back to Great Western Bank. I am furious that I waste so much time on what should be simple banking. I am completely computer literate but cannot tolerate websites that are a mess for the consumer to navigate through. What a mess you have made.

Sharron E.

08/15/2016

Overall
Expertise
Professionalism

I have an auto loan, that was paid early, I don't owe this amount.Furthermore, my payment is not due yet.My final payment is in February of 2017. Right now, living in Louisiana, u couldn't make this if u did. I have tried many times to correct this

RC
Richard C.

08/10/2016

Overall
Expertise
Professionalism

I recently made an overpayment of $11k + in error and it is taking 28 business days and counting to receive me refund check. Chase claims they cannot issue a EFT because my payment was made via my bank bill payer. Chase representatives often gave inaccurate information: Said they would be able to refuse the inbound check- (did not work), said they could originally process as a EFT-(Inaccurate as I use bill payer), provided wrong dates of check mailing(22nd versus the 26 of July). Very disappointed with Chase. The only reason I am connected to Chase is because I am a Marriott's Reward member and they use this particular bank. What ever you do, I hope you do not have to depend on Chase providing you a refund for any reason. They are incredibly slow and use the U.S. Postal service to deliver a ELEVEN THOUSAND DOLLAR CHECK!!!
--Rich

Brandon C.

07/27/2016

Overall
Expertise
Professionalism

I have been working with Home Buyers who decided to try Chase Bank for their mortgage. The loan officer has asked for items 2 & 3 times and still did not have the loan ready to close in the 40 days of originating it. Phone calls to upper management did not get any returned calls. I would never recommend their service to anyone.

Edward L.

06/29/2016

Overall

They should hire employees with better manners at the 71st, Forest Hills, NY store. Had the unfortunate experience of having four of the employees at a store near the branch decide they are better than the people in the community where they work - cutting the line of people waiting so they can buy their lunch. At least one was wearing a blue Chase button down so they were clearly Chase employees. They were called out on cutting the line and ignored the people who said something, so it wasn't an innocent mistake. If this is the way the employees represent themselves in our community, I'll just close my accounts.

Shanequa P.

06/26/2016

Overall

Ihavevisit the branch located 205 lindenblvdqueeens nymy husbandandicameto do banking we had two checks that we needed to cash for a cashiercheck.wewas told it had to be deposit and that we will have it the next day .Because it was no hold on it However that did not happen the next day i came the assistant mgr lie she stated to me she never told me long story short i was told after visiting the branch the second time the funds were not available and the check did not have money? day 3 i come back i was told that the check was under investigation and it can take up to weeks before i receive it and i as a chase customer she do the foot work from bank to bank to get the removal hold off the check .because of this me and my family may loose our home we invested in the signing was on this passSaturday i have beenat chase forthe pass 5 daysnowwith NoanswerBut a whole lot of different answerbyday 2 the manger nor the assistant refuse to speak tome each and fix the problem.CUSTOMER OF 10 YEARS

Chris I.

06/16/2016

Overall

Chase Bank is #1 fraud bank. they are rubbing customers, they are taking advantage frm innocent customers. one transaction 2 over draf fees. chase knows how to do it. answer they gave me dosent make any sense.

SM
Stan M.

05/31/2016

Overall
Expertise
Professionalism

I needed help with paperwork from my bank but they couldn't seem to help through all of it even though it was a Governmental requirement....went to 3 different branches, just to be told basically same thing.

GB
Gloria B.

05/10/2016

Overall

Most people are having problems with checking and savings accounts. However, I hope they never get a mortgage from Chase. They have so many offices that no one speaks to each other where your accounts is concerned. They appear very lazy and refuse to follow through on problems when asked to assist. They keep referring you to another department or will blame another department for the problem. Don't get a mortgage from CHASE